Senior Compliance Administrator

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Concentrix

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Renewals Management • Technical Support • Customer Care • Cross Channel Media • Sales and Marketing

10,000+

💰 Venture Round on 1995-01

Description

• To provide independent risk oversight and assurance of the Tier 1 and 2 risk and regulatory control environment through audits / assurance reviews and risk assessment for Concentrix and client regulatory and contractual requirements. • Control and Checks Evidencing adherence to key regulatory Manuals and frameworks agreed across the account. • Oversight to demonstrate compliance with Regulatory and Contractual requirements. • Identify risks and issues impacting the customer, operation or regulatory environment. • Provide recommendation to improve the risk and control environment. • Evidence conformance with processes. • Demonstrate compliance with Regulatory, Client and Concentrix requirements. • Identify fraud/potential fraud to protect Concentrix and its clients. • Champion the Concentrix Ethics and Compliance Culture. • Building and maintaining a risk profile. • Working closely with our clients and internal colleagues to address risk and compliance matters. • Facilitate cross site/cross Line of Business consistency of regulatory processes, such as Consumer Duty and Treating Customers Fairly (TCF). • Own Risk Assessment and Risk Profile of multiple campaigns, reporting outputs to internal stakeholders and where appropriate client stakeholders. • Actively support the change management process to ensure all relevant risks and compliance matters are highlighted through the impact assessment on all Change Requests. • Carry out risk based process audits and prepare clear reports. • Assist the operation in identifying actions to close out audit findings and track completion. • Risk reporting to be consistent, clear, accurately represented and communicated in a timely manner to the appropriate audience. • Be the interface for other Concentrix Business audits, client audits and third party audits. • Ensure all client, regulatory and statutory trainings are taken on time, tracked and flag associated risks and issues. • Champion the Culture of Ethical Business and Compliance. • Work with broad range of internal teams to ensure internal processes meet client and regulatory requirements. • Collect and collate data on a regular basis to ensure reporting standards and requirements are met. • Maintain control of Compliance logging/schedules for own remit. • Ensure all new policies have internal and external Compliance sign-off. • Highlight any concerns around Fraud and drive Fraud Prevention activities on the Delivery floor. • Chair Client partnership Risk and Compliance meetings.

Requirements

• Approachable/strong interpersonal skills and the ability to communicate at all levels, face to face or using remote tools. • Professional & Confident in Risk and Compliance matters. • Confident using Microsoft tools. • Can work independently to solve a range of complex problems. • Strong investigative, planning and organizational skills. • Attention to detail. • Can break down complex topics into understandable, easy to digest information. • Track record of working to deadlines. • Confident working remotely and as part of a team. • Integrity – Does the right thing.