Renewals Management • Technical Support • Customer Care • Cross Channel Media • Sales and Marketing
10,000+
💰 Venture Round on 1995-01
5 days ago
Renewals Management • Technical Support • Customer Care • Cross Channel Media • Sales and Marketing
10,000+
💰 Venture Round on 1995-01
• The Technical Support / Customer Service Representative (Remote) works from home and interfaces with customers via inbound/outbound calls and/or via the Internet. • This position provides customer service support and resolution of routine problems and questions regarding client's products and/or services. • As a Technical Support / Customer Service Representative working from home, you will: • Provide inbound customer support using a call flow guide • Resolve technical issues related to hardware, software, and client products • Track, document, and retrieve information in databases • Be an amazing problem-solver • Maintain broad knowledge of client products and/or services, such as: smartphones, tablets, computers, and wearables; Familiarity with iOS and/or MacOS, or comparable technology is preferred • Offer additional products and/or services • Deliver expert customer experiences…with a smile.
• Strong focus on building customer relationships • 1+ year of customer service experience • Technical support experience preferred • Open availability • A high school diploma or GED • A quiet, distraction-free environment to work from in your home • Proficiency in fast-paced multi-tasking • Eagerness to learn new technologies • Strong problem-solving skills with the ability to ask probing questions to come to a resolution • Strong computer navigation skills and PC knowledge • A desktop or laptop to complete PC and internet testing; A work computer may be provided depending on the position offered, but is not guaranteed (will be discussed further with a recruiter) • High Speed internet (no wireless/hotspots or satellite) and a smartphone • Must reside in the United States or have a valid U.S. address for residence
• Paid training and performance-based incentives • Lucrative employee referral bonus opportunities • 401K with company match; paid PTO and holidays; medical, dental, and vision insurance; and a comprehensive Employee Assistance Program (EAP) • Health and wellness programs with trained partners to help promote a healthy you • Mentorship programs that support your rewarding career journey • Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support • Celebrations for Concentrix Day, Team Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and more
Apply NowOctober 14
10,000+
Provide post-sales technical support for Palo Alto Networks products.
October 12
51 - 200
Provide L2 support related to IAM solutions at IDMWORKS.
🇺🇸 United States – Remote
💰 Private Equity Round on 2016-02
⏰ Full Time
⚪️ Entry-level
🟢 Junior
📞 Support Engineer
🗽 H1B Visa Sponsor
October 11
11 - 50
Support Engineer at Northbeam, assisting customers in technical e-commerce insights.
🇺🇸 United States – Remote
💰 $15M Series A on 2022-08
⏰ Full Time
⚪️ Entry-level
🟢 Junior
📞 Support Engineer
October 11
1001 - 5000
Provide level 2 application support for Ardent Mills' enterprise applications.
October 10
10,000+
Global IT support engineer for SAP logistics at Leica Biosystems.