Service Delivery Administrator (AU Client, Home-Based)

May 28

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Description

• Act as a point of assistance during business hours for Service Delivery Managers. • Ticket hygiene for specified customers assigned monthly • Conduct scheduled data collection for designated clients monthly or as requested. • Conduct monthly reporting tasks for Service Delivery Managers where the appropriate instructions and documentation has been provided. • Working with Service Delivery team members to identify and fill knowledge management gaps. • Schedule work and manage field services when required. • Contribute to the continual improvement planning process • Process improvements across your assigned Managed Services Customers • Assist Service Delivery Managers in maintaining the operational documentation for assigned Managed Services Customers Assisting the rest of the Service Delivery team with their clients when required (Annual leave, Personal leave, high workload)

Requirements

• Bachelor’s degree in information management, Information Technology, Information System, Computer Science, Computer Engineering, or equivalent. • At least 3-5 years’ experience in Service Delivery preferably in a global operation. • Able to take responsibility for own actions and performance. • Excellent oral and written communication skills • Strong documentation and stakeholder management skills. • Ability to work well under pressure. • Nice to Have: Experience working in MSP and/or Australian companies/accounts

Benefits

• Home-based • Medical, Dental Coverage and Life insurance • Paid Vacation and Sick Leave (with Quarterly Sick Leave Conversion) • Competitive salary package and annual appraisal • Financial Assistance Program • Mandatory Government Benefits and 13th Month Pay • Complimentary Sleeping Quarters, Coffee at no cost • Complimentary Office Fitness and Wellness Facilities at no cost • Regular Company Events, Work Life Balance, and Career growth opportunities • Accessible location at the heart of Metro Manila --- the Mega Tower, EDSA