Director, Customer Experience
2 days ago
Description
• Responsible for designing memorable customer experiences • Lead and transform customer experience for Dodge products • Optimize and make improvements based on data and feedback • Own Voice of the Customer program • Drive campaign strategy and communications
Requirements
• 6+ years of experience in Customer Experience and/or Marketing • 4+ years of experience leading a Marketing team • Ability to craft effective creative briefs • Working knowledge of analytics tools and Martech • Excellent communication and presentation skills • Ability to use data to drive decisions • Expert proficiency with MS PowerPoint and MS Excel • Proficient knowledge of Project Management principles
Benefits
• Comprehensive benefits package • Market competitive salary • Annual discretionary performance bonus
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