Deliverability and Compliance Specialist

December 4

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ConvertKit

WebsiteLinkedInAll Job Openings

email marketing

51 - 200 employees

Founded 2013

☁️ SaaS

👥 B2C

💰 Angel Round on 2016-07

Description

• Kit is an email-first operating system for creators who mean business. • The Kit culture values emotional intelligence and radical candor. • We’re hiring a Deliverability and Compliance Specialist to maintain Kit’s healthy reputation and support customers. • This role reports directly to the Manager of Creator Growth and Deliverability. • Success looks like providing high-quality support, monitoring accounts, creating educational content, and performing audits. • The right candidate should be great at analyzing data, communication, and teaching complex concepts.

Requirements

• 2+ years of customer support experience • 1+ years of deliverability support experience • Experience with the email deliverability landscape (mailbox providers, blocklists, etc.) • An understanding of email authentication (SPF, DKIM, DMARC) • An understanding of spam traps, list health, sender reputation, and email compliance • Bachelor’s degree preferred • Exceptional communication and relationship-building skills – with an ability to communicate complex information internally and externally • A creator-focused mindset - extremely motivated to help creators succeed by providing excellent customer service and education • A desire to be a company representative by producing content, partnering with industry connections, and attending deliverability events • Comfortable working in a 100% remote environment • Attend our bi-annual retreats • Have enthusiasm and belief in our mission, vision, and values

Benefits

• Profit Sharing • Kit equity • 401k with a 5% match • Monthly medical benefits up to $1,850 a month toward premiums. Dental and vision premiums covered 100% • $4,000 equipment allowance for your first two years, $3,000 budget every following two years • Individual learning + development budget ($3,500/year) • Gender affirming benefits • Childcare benefit up to $3,000 annually • Twenty (20) days of paid time off during each year of employment • Paid paid vacation: An after-tax bonus of $1,000 for taking five consecutive days of vacation where you’re fully unplugged from work • Ten (10) paid holidays a year • Two weeks of paid sick time each year, including mental health + well being days • Twelve (12) weeks paid parental leave and flexible scheduling in your child’s first year • Up to six weeks of paid bereavement leave, medical leave, and disaster after six months of employment, two weeks of each paid leave in your first six months • Winter Break Closure: Kit closes for a week at the end of December, giving everyone a collective break to enjoy the holiday season. • Four-week, paid sabbatical after five years with the team • Fantastic in-person or virtual retreats with the team twice a year