Customer Support Analyst I

14 hours ago

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Cority

WebsiteLinkedInAll Job Openings

Occupational Health Software • Safety Management Software • Industrial Hygiene Software • Environmental Management Software • Ergonomics Software

201 - 500 employees

Founded 1988

☁️ SaaS

📋 Compliance

Description

• Cority is the global enterprise EHS software provider creating industry-leading technology to empower those who transform the way the world works. • For over 35 years, Cority has been powered by the spirit of innovation, deep domain expertise, and a commitment to integrity that enables higher levels of operational and sustainable performance with the most comprehensive, human-centered, and secure SaaS platform to help workers and businesses thrive in 100 countries around the world. • The company enjoys the industry’s highest levels of client satisfaction and has received many awards for its strong employee culture and outstanding business performance. • At Cority, we keep abreast of the changing labour market to ensure that our employees are paid fairly and equitably based on their skills, years of experience, education and functional experience. • Employee health and well-being are at the core of what we do. Competitive health benefits, dental plans, fitness allowance, health care spending account, retirement savings plan, work from home, as well as subsidized internet provide employees and their families support and flexibility. • Job enrichment, employee development and career planning are our priority. Cority ensures that employees have their skills and certifications up-to-date with our annual training allowance. • Position Overview: As the first point of contact for customers, this role is responsible for addressing and resolving basic technical and functional issues related to Cority’s product suite. • Cority provides 24/7 global customer support, and this position follows a rotating shift schedule from 8:00 AM to 1:00 AM, including on-call rotations and rotating holiday coverage.

Requirements

• A bachelor’s degree in communications, business administration, computer science, information systems, or a related discipline, or an equivalent combination of education and experience. Experience in occupational health care or a related health field is a plus. • Previous experience in a customer service or help desk role, preferably within a software or technology environment. • Strong analytical skills with the ability to assess issues, identify root causes, and provide effective solutions. • Strong customer service orientation with excellent verbal and written communication skills. • Basic understanding of software systems and the ability to quickly learn and apply technical information. • Solid organizational skills with the ability to prioritize tasks and manage time effectively in a fast-paced environment. • Comfortable working with different software platforms (e.g., Salesforce CRM or similar ticketing systems). • Ability to work independently while also being a team player, collaborating with peers and senior support staff as needed. • A positive attitude and a desire to continuously learn and improve technical and problem-solving skills. • Willingness to work in a rotating shift schedule, including evenings, weekends, and holidays, as required.

Benefits

• Competitive health benefits • Dental plans • Fitness allowance • Health care spending account • Retirement savings plan • Work from home • Subsidized internet