Huntress
Cyber Breach Detection • Incident Response • Endpoint Protection • Malware Analysis • Managed Services
SOC Support Specialist
Yesterday
Huntress
Cyber Breach Detection • Incident Response • Endpoint Protection • Malware Analysis • Managed Services
Description
• This is an entry-level role where you will act as an intermediary between our partners/customers and our Security Operations Center (SOC) team • Provide exceptional customer support via phone, email, and chat • Address partner security concerns with timely and informative responses • Ensure partner understanding by breaking down complex SOC concepts and actions into digestible information • Lead calls with partners, facilitating communication and collaboration with the SOC team • Troubleshoot product issues and provide support for other product-related requests as needed • Collaborate effectively with internal teams to ensure customer satisfaction • Advocate for partner needs and provide feedback to the relevant internal teams • Contribute to the development of knowledge base articles and other support resources
Requirements
• Must be located in the UK or Ireland and be able to work Tuesday through Saturday • Demonstrated passion for cybersecurity with a commitment to continuous learning and development in the field • Exceptional communication and interpersonal skills • Remain calm and empathetic when supporting partners through security incidents • Strong ability to prioritize daily tasks • Enthusiasm for working collaboratively and making a meaningful contribution to a successful team • Embraces change and excels in evolving environments • Not afraid to ask questions • Strong self-awareness and the ability to work independently
Benefits
• 100% remote work environment - since our founding in 2015 • New starter home office set up reimbursement (£392) • Generous personal leave entitlements • Digital monthly reimbursement (£91) • Travel to the US 1-2 times/year for various company events • Pension • Access to the BetterUp platform for coaching, personal, and professional growth
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🇬🇧 United Kingdom – Remote
💵 $25k - $45k / year
💰 Grant on 2016-07
⏰ Full Time
🟡 Mid-level
🟠 Senior
💝 Customer Support
🇬🇧 UK Skilled Worker Visa Sponsor