Solutions Engineer

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Cyber Security • SaaS security • Cloud Security • Network Security • data breach protection

201 - 500

Description

• As a Solutions Engineer, you'll guide current and prospective customers through the technical aspects of our products. • Collaborate closely with the Sales team. • Manage the entire customer journey, from deployment to retention. • Create tailored success plans and drive product utilization. • Act as the customer's advocate, ensuring their feedback is addressed to enhance their experience.

Requirements

• Experience in technical customer success, solution engineering, sales engineering, or a similar role. • Excellent communication skills, with the ability to clearly articulate technical issues to technical and non-technical audiences and explain their impact on business. • Knowledge of the cybersecurity ecosystem, including risk-based security assessments, frameworks, and regulations. • Proven track record of managing customer escalations, balancing customer expectations, and negotiating successful resolutions. • An analytical approach to problem-solving, curiosity, and a strong sense of ownership over all projects and tasks. • Understanding of information security and privacy. • Experience with network architecture, VPN solutions, and EDR is a significant advantage. • High motivation and adaptability to work in a fast-paced and dynamic environment.

Benefits

• Unlimited vacation days • Sick Days • 10 Paid Holidays • Robust benefits package includes medical, dental, vision (80-90% company paid) • HSA with contribution • FSA • 401k with company match • company paid STD & LTD • company paid life & AD&D • pet insurance • Paytient