User Support Specialist

4 days ago

Apply Now

Receive Emails with Similar Jobs

Center for Open Science

WebsiteLinkedInAll Job Openings

Our mission is to increase the openness, integrity, and reproducibility of research.

Python • Javascript • Science • Statistics

11 - 50

💰 $7.5M Grant on 2016-05

Description

• Recognize key barriers and opportunities that researchers face with project lifecycle management, data management, and data sharing. • Provide primary issue triaging on the user support help desk, responding to researcher reports of issues and feature requests. • Coordinate with Product, Engineering, and Quality Assurance teams to ensure prompt resolution of issues. • Maintain a deep understanding of general OSF capabilities to respond to user queries effectively. • Support community engagement programs by cultivating strong and trusted relationships within research communities. • Identify accomplishments of OSF users through user support interactions. • Assist in developing OSF user documentation and resources. • Report on customer relations activities regularly and contribute to the evaluation of user support trends.

Requirements

• Significant experience with OSF (Open Science Framework) preferred. • Excellent verbal and written communication skills. • Experience in customer/community engagement roles. • Ability to work as a team player and collaborate across teams to achieve outcomes. • Strong multitasking skills, with the ability to handle and prioritize various tasks. • Strong analytical, organizational, and documentation skills with a keen attention to detail. • Self-starting, industrious, and independent worker who seeks new challenges and responsibilities. • Experience using customer interfacing systems such as Zendesk or Help Scout, a plus.