Technical Support Analyst

March 4

Apply Now

Receive Emails with Similar Jobs

Coursedog

WebsiteLinkedInAll Job Openings

Coursedog is the Integrated Academic Operations Platform. Empowering academic administrators to support on-time completions and operational excellence with integrated academic and event scheduling, course demand projections, curriculum management, and online catalog solutions through a single, bi-directional integration with your SIS.

technology

51 - 200 employees

📋 Description

We are looking for a technical, detail-oriented, strategic new team member to join our Support Team. •You’ll own customer issues directly, and collaborate internally to increase Coursedog’s ability to fix issues quickly and effectively. •You’ll work cross-functionally with Customer Success, Product, Engineering, and User Education to deliver incredible experiences and share customer feedback to drive product improvements.

🎯 Requirements

•2-5+ years providing technical support for an enterprise SaaS organization. •Strong understanding of client/server technology, SSO, JSON, AWS. •General experience troubleshooting where data is synchronized across multiple systems. •Driven self-starter with ownership mentality and a proven record of multi-tasking. •Excellent analytical, problem-solving, and communication skills, with a bias for action and a growth mindset. •Customer-facing experience (you have dealt with customers directly, and you are a "people-person" who knows how to talk to clients). •Thrives in a fast-paced environment with the flexibility to adapt to changing priorities and requirements. •Ability to work 8:30 AM to 5:30 PM CST. •Experience with Student Information Systems is a plus. •Experience with Quality Assurance testing in software development lifecycle is a plus. •Familiarity with APIs and API tools (e.g. Postman, cURL) a strong plus.

🏖️ Benefits

Healthcare: We pay 99% of your medical, dental, and vision coverage and 75% of the premium for your spouse and/or dependents •Retirement: We offer a 401k plan on day one of your employment. •Paid Time Off: We value work-life balance and provide a high amount of autonomy. In service to this, our Paid Time Off policy has no annual limit. •Remote-First: We value flexible working hours over set hours, results over number of hours, and asynchronous communication focused on transparency over need-to-know access. •Equity: You’ll be contributing to the team's success, so you deserve to share in it. Every employee on our team gets a meaningful equity allocation. •Parental Leave: To help support new parents in the workplace, we offer up to 12 weeks of paid parental leave. •Diversity, Equity, and Inclusion: Coursedog is an equal opportunity employer committed to hiring a diverse workforce at all levels of the organization and creating an inclusive environment for all. •Accommodations: Accommodations are available for applicants with disabilities in all phases of the application and employment process.