Technical Content Creator
17 hours ago
Description
• A Technical Content Creator is responsible for producing and managing product documentation, including creating informative customer training materials, knowledge base articles, tutorial videos, and more. • The position is a Product Team role but will require cross-department interaction with the Marketing and Customer Success teams. • Write and maintain user guides, FAQs, knowledge base articles, and technical documentation – including a comprehensive “Definitive” Product Guide and Features Index to serve as the ultimate resource for users. • Conduct research, gather requirements, and stay up-to-date with software features and updates to deliver accurate and relevant documentation. • Collaborate with product and support teams to ensure content is accurate, up-to-date, and aligned with product updates and user needs. • Create troubleshooting guides, step-by-step tutorials, and use case examples to support customers. • Assist in product release documentation by compiling release notes and new feature documentation to be shared with customers and internal teams. • Develop and maintain content standards to ensure consistency across all documentation, training materials, and support content. • Routinely inspect, manage, and update existing product documentation, user guides, knowledge base articles, website, and marketing materials. • Record short videos composed of screen recordings and narration as tutorials or demonstrations for use in the knowledge base and elsewhere. • Create short tips & tricks videos and other product education materials for social media and marketing efforts. • Continuously improve product documentation processes and practices to streamline content creation and maintenance. • Participate in weekly Product Team meetings to remain informed about developing features. • Review customer support conversations to identify areas of product documentation improvement. • Coordinate with the customer support team to develop resources to solve customer issues. • Participate, host, and/or organize educational webinars for our customers.
Requirements
• Experience in technical writing, instructional design, or a similar role. • Strong writing and editing skills, with the ability to refine and improve technical content for clarity, accuracy, and user comprehension. • Proven experience in creating and editing instructional content, including written documentation, FAQs, and video tutorials. • Basic video editing/creation skills • Ability to collaborate with cross-functional teams and manage multiple content projects. • Familiarity with different content platforms and adapting content to each.
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