Implementation Specialist

3 days ago

🦌 Connecticut – Remote

Although this job is listed in Connecticut, this company may be open to hiring remote in other states.

🏈 Ohio – Remote

Although this job is listed in Ohio, this company may be open to hiring remote in other states.

+2 more states

🦌 Connecticut – Remote 🏈 Ohio – Remote 🚗 Michigan – Remote 🌴 South Carolina – Remote

💵 $46.4k - $61.8k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

🛠️ Implementation Specialist

🦅 H1B Visa Sponsor

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Covetrus

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Covetrus is a global animal-health company dedicated to supporting veterinarians and their practices. The company offers a comprehensive portfolio of software, supplies, and services designed to connect care in and out of the clinic and focuses on improving the health and wellbeing of animals. With a strong emphasis on technology solutions, Covetrus provides practice management software, prescription management, and various client engagement tools to enhance operational efficiency and patient care. Their range of personalized pet healthcare solutions helps drive compliance, efficiency, and profitability for veterinary practices worldwide.

5001 - 10000 employees

Founded 2018

⚕️ Healthcare Insurance

☁️ SaaS

🤝 B2B

💰 Seed Round on 2021-01

📋 Description

• The Technology Implementation Specialist I is responsible for effectively leading the deployment of all our technology solutions for Covetrus customers • This is a technical position responsible for software updates • Manage multiple projects varying in size and timeline simultaneously, interacting with a variety of customers and internal teams • Monitor and escalate any implementation obstacles and risks by communicating promptly • Provide impeccable service reflected by customer satisfaction survey scores

🎯 Requirements

• Bachelor’s Degree in Business Administration, technology , or equivalent experience is required • 2+ years of previous service delivery, customer support, technology implementation and/or applicable business experience with proven ability to educate and train • Understanding of the veterinary industry and experience in a veterinary practice preferred • Experience in a technical field, and or contact center environment desirable • Strong verbal and written communication skills • Strong presentation abilities both virtually and in - person • Attention to detail and solid time management capabilities • Strong organizational skills including the ability to work on multiple projects simultaneously • Experience leading the management , coordination, and logistics of virtual and in-person customer meetings • Aptitude to resolve issues focusing on the customer experience • Proficiency in Microsoft O365 Suite (Word, Excel, Powerpoint , Teams) required • Some experience with modern office productivity software, cloud-based applications, and CRM tools a plus

🏖️ Benefits

• 401k savings & company match • Paid time off • Paid holidays • Maternity leave • Parental leave • Military leave • Other leaves of absence • Health, dental, and vision benefits • Health savings accounts • Flexible spending accounts • Life & disability benefits​ • Identity theft protection • Pet insurance • Certain positions may include eligibility for a short term incentive plan