Implementation Specialist

March 25

⚔️ Virginia – Remote

Although this job is listed in Virginia, this company may be open to hiring remote in other states.

💵 $60k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

🛠️ Implementation Specialist

🚫👨‍🎓 No degree required

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Registrar Corp

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Registrar Corp is a leading provider of regulatory compliance services, software, and online training for companies seeking to enter or maintain their presence in the U. S. market. Specializing in FDA registration and compliance across a variety of industries including food and beverage, cosmetics, drugs, medical devices, and dietary supplements, Registrar Corp helps businesses navigate complex regulatory requirements. With over 30,000 clients in more than 190 countries, the company offers innovative solutions and expert guidance, ensuring that products meet U. S. standards. Services include label and ingredient reviews, import alerts assistance, and compliance software, providing a comprehensive and supportive experience for importers, exporters, and regulatory professionals worldwide.

U.S. FDA Food, Beverage, and Dietary Supplement Regulations • U.S. FDA Drug Regulations • U.S. FDA Medical Device Regulations • U.S. Cosmetic Regulations • U.S. Agent Regulations

51 - 200 employees

Founded 2003

📋 Compliance

⚕️ Healthcare Insurance

☁️ SaaS

💰 Secondary Market on 2021-08

📋 Description

• Responsible for the overall planning, coordination, execution, and successful completion of assigned client implementation and onboarding projects • Develop and deliver to clients a detailed project plan to monitor and track progress • Actively monitor client projects and solve problems to keep projects moving forward • Assist in the creation of media and documentation to support a variety of learning styles (ie AI capabilities, video creation, etc.) • Work with support team to solve technical issues during or post-implementation • Collaborate across multiple teams to promote continuous improvement of software implementation and client onboarding • Utilize data analysis methods to promote high software usage and satisfaction with clients • Coach clients on the best ways to use our software to solve their main pain points • Support sales and service team's annual business review with clients • Help the sales team with software services contract renewal efforts

🎯 Requirements

• 2-5+ years of experience in a client-facing role combined with technical product expertise • Very comfortable with clients and providing constructive guidance on their needs & use cases • Expertise with software platforms and solutions • You understand client needs/points and can prioritize accordingly • Strong organizational and multitasking skills, with prioritization and focus • Cross-functional skills with an ability to cultivate relationships with all other departments • Excellent analytical and quantitative skills; strong bias towards data-based decision making • An eagerness to contribute to the success of a fast-paced, start-up environment • Ability to deliver highly satisfied client experiences • Ability to effectively manage and lead multiple projects concurrently

🏖️ Benefits

• Comprehensive benefits package include medical, dental, vision, 401(k) with company match • Paid time off • Professional development funds