Legal Engineer - Implementation Consultant

March 18

🏄 California – Remote

Although this job is listed in California, this company may be open to hiring remote in other states.

💵 $122k - $136k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

🛠️ Implementation Specialist

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

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Ironclad

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Ironclad is a leading company providing AI-powered contract management software that enables businesses to manage contracts across their entire lifecycle with greater efficiency and security. Their platform offers a comprehensive suite of tools designed for legal, sales, finance, HR, marketing, and procurement teams, integrating capabilities such as drafting, editing, negotiation, search, storage, analytics, and e-signature in one cohesive system. Ironclad's advanced AI features assist in legal drafting and research, optimizing the contract creation and management process for enterprises worldwide. They are widely recognized as a leader in the contract lifecycle management industry.

SaaS • Legal • Contract Management • Legal operations • Legal tech

201 - 500 employees

☁️ SaaS

🏢 Enterprise

📋 Description

Ironclad is the #1 contract lifecycle management platform for innovative companies. Legal Engineers are product experts and problem solvers. They are responsible for understanding our customers’ goals and advising on contracting processes to help customers realize their vision for Ironclad and set them up for long term success. Lead 5-15 customer implementations simultaneously. Collaborate with other professional service team members to manage customer projects and ensure on-time delivery and successful implementations. Apply best practices and advise customers on managing contracts throughout the contracting lifecycle, via reports, metrics and reminders. Leverage your deep product expertise to build customers’ contracting processes in Ironclad and/or enable customers to build and set up their systems independently. Lead challenging conversations with customers to reset expectations and address product feedback. Advise customers on trade-offs that balance project timeline and their implementation goals. Serve as the internal “Voice of Customer” by regularly sharing product feedback and collaborating with our Product team to improve the Ironclad product. Stay up-to-date on product releases and learning the latest product functionality. Proactively identify opportunities to improve our team’s implementation processes. Respond to high-profile customer escalation in a way that inspires confidence and customer loyalty.

🎯 Requirements

2+ years of B2B SaaS professional service and/or consulting experience with software companies (experience with integrations preferred)•Passion for learning new technologies and driving outcomes through technical solutions•Demonstrated capability to establish meaningful relationships with customers, hold customers accountable, and manage customer expectations and escalations effectively.•Ability to successfully navigate customers’ complex organizational structures - this involves deeply understanding the dynamics and priorities of customers’ Legal, Sales, Procurement and/or IT teams.•Curiosity for understanding customers’ goals and values.•Familiarity with CLM (contract lifecycle management) and legals ops business processes•Experience learning and adapting quickly to a growing organization•Ironclad’s Values: Drive, Intent, Integrity, and Empathy

🏖️ Benefits

Health, dental, and vision insurance•401k•Wellness reimbursement•Take what you need vacation policy•Generous parental leave for both primary and secondary caregivers