Modern Retail Implementation Specialist

March 15

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CDK Global

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CDK Global is a leading provider of dealership software solutions serving nearly 15,000 dealer locations across the globe. The company empowers automotive and heavy truck dealers with advanced tools and technology to enhance both sales and service operations. With over 50 years of experience, CDK Global offers a comprehensive suite of products including Dealer Management Systems, Customer Relationship Management software, Digital Retail solutions, and Finance & Insurance tools. The company focuses on creating seamless and integrated solutions to improve trust, streamline operations, and boost profits for its clients in the automotive and heavy truck sectors. CDK Global also emphasizes the utilization of artificial intelligence to transform the automotive retail experience by offering insights and intelligence through its unified solution portal.

CRM • Digital Retail • Fixed Operations • IT Solutions • Data & Intelligence

5001 - 10000 employees

Founded 1972

☁️ SaaS

🤖 Artificial Intelligence

📋 Description

• The Modern Retail Implementation Specialist is responsible for overseeing the onboarding process for newly contracted CDK Digital Retail and Modern Retail dealer partners. • Collaborate with Roadster’s sales, training, and engineering teams to ensure a smooth and timely transition from sale to launch. • Manage dealer expectations and address all customization requests. • Set up, configure, and integrate third-party vendor information into Modern Retail products. • Coordinate required trainings with the training team. • Serve as the primary point of contact for all dealer communications. • Collaborate closely with dealer partners to gather necessary data feeds, product information, and customization settings. • Ensure a smooth handoff from the implementation stage to the training lead. • Conduct thorough Quality Assessments of the implementation process to verify accuracy and consistency.

🎯 Requirements

• Ability to lead the development and implementation of new processes and teams in a startup or early-stage environment. • Proven experience to drive the scaling of operations from a local level and successfully replicate them in additional regions. • Utilize and manage software-as-a-service (SaaS) tools to streamline operations and improve efficiency. • Experience with APIs, web services, and data feeds. • Effectively multitask and maintain composure in a fast-paced environment focusing on Details. • Exhibit strong communication and organizational skills to manage cross-functional tasks. • Prioritize a customer-first approach in every decision and process. • Focus on building scalable processes with long-term growth in mind. • 2-5 years of combined operations and automotive experience • Thorough knowledge of automotive retail transactions, including financing, leasing, service and protection plan offerings, and trade-in valuations.

🏖️ Benefits

• Medical • Dental • Vision • Paid Time Off (PTO) • 401K Matching Program • Tuition Reimbursement