Implementation Manager

March 12

🏄 California – Remote

Although this job is listed in California, this company may be open to hiring remote in other states.

🌽 Illinois – Remote

Although this job is listed in Illinois, this company may be open to hiring remote in other states.

+1 more states

🏄 California – Remote 🌽 Illinois – Remote ☕ Washington – Remote

💵 $90k - $100k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

🛠️ Implementation Specialist

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Prophia

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Prophia is a company that offers AI-powered lease abstraction and property management solutions. Their platform allows users to easily abstract, verify, analyze, and manage lease data, turning static lease documents into dynamic, actionable resources. Prophia is particularly focused on empowering users to avoid financial errors often found in rent rolls, automate lease management tasks, and streamline processes for asset management, property management, and investor reporting. By leveraging the largest private CRE dataset in the world, Prophia provides industry-specific insights and tools to enhance real estate operations and decision-making processes.

saas • real estate • lease abstraction • artificial intelligence • property management

11 - 50 employees

🏠 Real Estate

☁️ SaaS

🤖 Artificial Intelligence

💰 $10.2M Series A on 2022-12

📋 Description

• Commercial Real Estate (“CRE”) is one of the world’s largest asset classes plagued with poor quality data and archaic tools. • Providing an outstanding implementation experience for customers is essential to their long term success with Prophia. • Implementation Managers are responsible for onboarding customer data with the highest level of accuracy. • Manage the process of extracting critical data from tenant documents for new and existing customers accurately and in a timely manner. • Review, confirm and reconcile customer data in the Prophia platform meeting specified deadlines and performance metrics. • Demonstrate project management excellence including the ability to keep stakeholders on track (i.e. outsourced onboarding support). • Become an expert in commercial lease language and use problem solving skills to interpret landlord and tenant rights. • Follow and iterate on best practices during the implementation processes throughout the customer journey. • Provide an exceptional onboarding experience to customers, ensuring all users are set up successfully and able to maximize the value of Prophia for their organizations. • Lead onboarding calls with customers to provide a product overview and reconcile any data discrepancies. • Collaborate with internal stakeholders to prepare and manage objectives, scope, timeline, and project and resource planning for new and ongoing implementations of Prophia products and services. • Communicate product feedback and product bugs to the Product, Engineering and AI teams. • Maintain the integrity of all tenant data in lease summaries, encumbrance schedules, rent rolls, stacking plans and other reports utilized by customers.

🎯 Requirements

• 2+ years of commercial real estate, lease administration or lease abstraction experience • Has experience in a fast-paced startup (less than 500 employees) or ability to excel in a high impact, high ambiguity startup environment in a role that is ever evolving • Highly detail-oriented with a critical degree of accuracy with data management • Excellent communication, follow-through and follow-up, with proven experience meeting commitments and deadlines • Strong organizational skills with the ability to set priorities, manage multiple projects and drive results with precise attention to detail • Passion for solving complex and sometimes ambiguous problems; ability to break them down into concrete, manageable components and brainstorm possible solutions • Excited about leveraging technologies and innovation to solve customer pain points • Ability to maintain a positive attitude and calm demeanor, especially in escalated circumstances • Bachelor’s degree or equivalent professional experience

🏖️ Benefits

• Competitive salary and equity compensation • Freedom to customize your work and technology set-up as you see fit; flexibility of location • Comprehensive health, dental and vision care for you and your dependents • Flexible time off policy and paid holidays • Retirement plan (401K) • Generous paid family, medical and bereavement leave policies • Employee referral bonuses to encourage the addition of great new people to the team • An amazing team and work environment