Implementation Manager

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Prophia

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Real estate software to revolutionize CRE data through AI-powered lease abstraction

saas • real estate • lease abstraction • artificial intelligence • property management

11 - 50

💰 $10.2M Series A on 2022-12

Description

• Providing an outstanding implementation experience for customers is essential to their long term success with Prophia. • Implementation Managers are responsible for onboarding customer data with the highest level of accuracy. • These processes include thorough reviews of AI-extracted data points and meeting SLAs. • Manage the process of extracting critical data from tenant documents for new and existing customers accurately and in a timely manner. • Review, confirm and reconcile customer data in the Prophia platform meeting specified deadlines and performance metrics. • Lead onboarding calls with customers to provide a product overview and reconcile any data discrepancies. • Collaborate with internal stakeholders to prepare and manage objectives, scope, timeline, and project and resource planning for implementations of Prophia products and services.

Requirements

• 2+ years of commercial real estate, lease administration or lease abstraction experience • Has experience in a fast-paced startup (less than 500 employees) or ability to excel in a high impact, high ambiguity startup environment in a role that is ever evolving • Highly detail-oriented with a critical degree of accuracy with data management • Excellent communication, follow-through and follow-up, with proven experience meeting commitments and deadlines • Strong organizational skills with the ability to set priorities, manage multiple projects and drive results with precise attention to detail • Passion for solving complex and sometimes ambiguous problems; ability to break them down into concrete, manageable components and brainstorm possible solutions • Excited about leveraging technologies and innovation to solve customer pain points • Ability to maintain a positive attitude and calm demeanor, especially in escalated circumstances • Bachelor’s degree or equivalent professional experience

Benefits

• Competitive salary and equity compensation • Freedom to customize your work and technology set-up as you see fit; flexibility of location • Comprehensive health, dental and vision care for you and your dependents • Flexible time off policy and paid holidays • Retirement plan (401K) • Generous paid family, medical and bereavement leave policies • Employee referral bonuses to encourage the addition of great new people to the team • An amazing team and work environment