Client Trainer II - Fixed Ops

6 days ago

🌵 Arizona – Remote

Although this job is listed in Arizona, this company may be open to hiring remote in other states.

🏄 California – Remote

Although this job is listed in California, this company may be open to hiring remote in other states.

+6 more states

🌵 Arizona – Remote 🏄 California – Remote ⛰️ Colorado – Remote 🌽 Illinois – Remote 🎰 Nevada – Remote 🗽 New York – Remote 🍂 Massachusetts – Remote 🔔 Pennsylvania – Remote

💵 $54.2k - $81.4k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

⚙️ Operations

🦅 H1B Visa Sponsor

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Cox Enterprises

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Cox Enterprises is a leading communications, media, and automotive services company with a mission to solve pressing challenges while building a more connected, mobile, and sustainable world. With over 125 years in business, Cox has invested over $1 billion in sustainable businesses and technology, generating $23 billion in revenue. The company comprises divisions like Cox Communications and Cox Automotive, which provide various B2B technology solutions and automotive services. Cox values innovation, inclusion, and the power of connection, aiming to foster a work environment where diverse voices are heard and respected. The company's commitment to sustainability and social impact is recognized by awards and certifications, such as being named a zero-waste business by Zero Waste USA.

10,000+ employees

Founded 1898

🏢 Enterprise

📡 Telecommunications

🚗 Transport

💰 Seed Round on 2014-12

📋 Description

• The Client Trainer II (Parts/Service) is responsible for delivering high-impact, educational and consulting content both onsite and through virtual training sessions to Cox Automotive dealer clients. • The successful Client Trainer II will exhibit a passion for high level customer satisfaction, understand the client needs, and be able to apply strategies that drive the dealer’s business model. • Client Trainers are expected to keep up to date with automotive trends and assist with special projects and team training as needed. • Also responsible for effectively communicating training and project status and completing required daily and weekly paperwork. • Successfully complete training/certification in assigned domain: Fixed Ops (Parts/Service). • Demonstrate high proficiency training on all products in domain, including cross certification on additional product lines, and gain knowledge and experience needed to build and adapt consultative training strategies for each unique customer. • Promote and deliver both on-site and virtual instruction and operation of products, within domain, for single, multi-point and strategic account new installs. • Maintain in-depth knowledge of all assigned products in domain, including product settings, features and benefits, system functionality, and settings cause and effect relationships. • Partner with Manager for performance reviews and development opportunities and work with designated coaches or mentors to help in performance growth. • Effectively customize training curriculum and consulting to dealer needs and present products in a clear, concise manner, demonstrating functionality of the system and answering dealership questions through on-site or virtual dealership trainings. • Troubleshoot questions and issues of domain products to meet each individual customer’s needs. • Create a customized training plan based on staffing needs, determine any dealer work needed to be successful, and advise on software/hardware needs. • Communicate all dealership training documentation, including training agenda, daily training reports, and other training communication, recording all documentation in Salesforce. • Schedule travel, manage and submit expenses in accordance with department practices and Cox Automotive company guidelines and policies. • Keep up to date on current automotive trends and best practices. • Participate in product development and enhancement review sessions.

🎯 Requirements

• Minimum Automotive/Dealership experience required. • Experience with Fixed Ops (Parts/Service) required. • BS/BA with 2 years’ related work experience, OR MS and up to 2 years’ related work experience OR 6 years’ related work experience with no degree. • Highly motivated self-starter capable of working independently and in a team environment. • Outstanding verbal, written and presentation skills with the ability to effectively articulate and communicate in a way that retains trainee engagement. • Comfortable with extensive weekly and overnight travel. • Exceptional listening skills, ability to problem solve, and patience with customers of all skill levels. • Demonstrated ability to work in a team-oriented, collaborative environment. • Ability to multi-task and prioritize effectively to ensure successful completion of each training. • Strong working knowledge of Microsoft Office applications required.

🏖️ Benefits

• The Company offers eligible employees the flexibility to take as much vacation with pay as they deem consistent with their duties, the company’s needs, and its obligations. • Seven paid holidays throughout the calendar year. • Up to 160 hours of paid wellness annually for their own wellness or that of family members. • Additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave. • Health care insurance (medical, dental, vision). • Retirement planning (401(k)). • Paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO).