Lead Customer Care Specialist

November 13

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Cox Enterprises

WebsiteLinkedInAll Job Openings

10,000+

💰 Seed Round on 2014-12

Description

• Ensures highest level of support for customer inquiries • Resolves difficult and unique customer questions and complaints • Performs root cause analysis to determine underlying issues • Serves as liaison between customers and management • Ensures accurate and up-to-date records and reports • Defines and leads implementation of Customer Care continuous process improvement initiatives

Requirements

• High School Diploma/GED • 7+ years previous clerical or administrative experience required • Proficiency in Microsoft Excel required • Must be able to operate adding machines and other office equipment (i.e., copier, fax machine, etc.) • Ability to sit or stand for prolonged periods of time • 9+ years of clerical or administrative experience in the automotive industry preferred

Benefits

• Minimum of sixteen hours of paid time off every month • Seven paid holidays throughout the calendar year • Additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, parental leave, and COVID-19 vaccination leave • Health care insurance (medical, dental, vision) • Retirement planning (401(k)) • Paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO)