Senior Customer Care Specialist

5 days ago

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Cox Enterprises

WebsiteLinkedInAll Job Openings

10,000+

💰 Seed Round on 2014-12

Description

• Become proficient in all knowledge base requirements to resolve clients’ needs as efficiently as possible • Become proficient in all platforms, systems, and tools used to maintain client records, transactions, documentation, and relevant data • Maintain appropriate documentation of conversations in designated system to ensure handoff continuity and client profile accuracy • Manage high volume of tasks in a timely and efficient manner • Identify client needs, research issue and provide solutions and/or alternatives • Build sustainable relationships and engage clients by providing best-in-class service • Meet and/or exceed established inbound call quality guidelines and key performance criteria • Provide excellent client service and advocacy • Work across the organization as needed to resolve client requests • Assist clients with the onboarding process by providing status of application and registration process, guidance of next steps, and answer any questions • Dispatch available vehicles to clients across all regions on an inbound basis • Effectively communicate to the client how to use any of our client facing tools • Perform other duties as deemed necessary by management

Requirements

• High School Diploma or GED required; College degree preferred (or equivalent experience) • Minimum of 4 years of customer service experience or the equivalent • Auction and/or logistics/transportation knowledge a strong plus • Excellent oral and written communications skills, particularly in a phone or email context • Attention to detail and follow-through • Demonstrated ability to adapt in a changing environment • Ability to multi-task within a fast-paced, high energy, dynamic and demanding environment • Demonstrated experience being a customer-focused, service-oriented professional

Benefits

• Employees are eligible to receive a minimum of sixteen hours of paid time off every month • Seven paid holidays throughout the calendar year • Additional paid time off for bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, parental leave, and COVID-19 vaccination leave • Health care insurance (medical, dental, vision) • Retirement planning (401(k)) • Paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO)