Customer Care Specialist

2 days ago

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Carol deLaski, PCC

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Description

• Serve as the main point of contact for client inquiries, requests, and issues via phone, email, and online platforms. • Assist clients with booking travel arrangements, including flights, accommodations, transportation, and activities. • Provide personalized recommendations and advice to clients to enhance their travel experiences. • Address and resolve client concerns and issues in a timely and professional manner, ensuring client satisfaction. • Maintain accurate records of client interactions, transactions, and feedback. • Collaborate with internal teams to coordinate and fulfill client requests and ensure smooth travel experiences. • Stay informed about travel products, services, and industry developments to provide up-to-date information and assistance to clients. • Continuously seek opportunities to improve the customer care process and enhance the overall client experience.

Requirements

• Previous experience in customer service, hospitality, or a related field preferred. • Excellent communication and interpersonal skills, with the ability to build rapport and establish trust with clients. • Strong problem-solving skills and the ability to handle client inquiries and issues with professionalism and empathy. • Proficiency in using office software and online communication tools. • Ability to work independently and as part of a team in a remote environment. • Flexibility to adapt to changing priorities and client needs. • Passion for travel and a desire to help clients create memorable experiences.

Benefits

• Competitive salary commensurate with experience. • Comprehensive health, dental, and vision insurance plans. • Retirement savings plan with company matching contributions. • Paid vacation, holidays, and sick leave. • Opportunities for professional development and career advancement. • Travel perks and discounts on vacation packages, accommodations, and more. • Supportive and collaborative work environment with a team dedicated to creating unforgettable travel experiences.