CQ fluency
CQ fluency is a company dedicated to providing culturally relevant, tech-enabled language solutions that foster communication and understanding across languages and cultures. With a strong focus on industries such as healthcare, life sciences, and government, they offer a range of services including translation, localization, interpretation, multicultural marketing, and e-learning. Their AI-powered solutions are designed to enhance accessibility and inclusivity, while ensuring compliance and quality through tailored approaches for their clients' needs.
Translation • Localization • Interpretation • Transcreation • Multicultural Communications
Technology Support Specialist
March 14
CQ fluency
CQ fluency is a company dedicated to providing culturally relevant, tech-enabled language solutions that foster communication and understanding across languages and cultures. With a strong focus on industries such as healthcare, life sciences, and government, they offer a range of services including translation, localization, interpretation, multicultural marketing, and e-learning. Their AI-powered solutions are designed to enhance accessibility and inclusivity, while ensuring compliance and quality through tailored approaches for their clients' needs.
Translation • Localization • Interpretation • Transcreation • Multicultural Communications
📋 Description
• Help oversee CQ’s Zendesk ticket system by handling Tier 1 tech support requests and triaging Tier 2 and Tier 3 to applicable team members • Respond to new tickets according to internal SLA’s. • Provide internal and external diagnostic support for end users. • Assist team members, vendors and customers to solve tech issues quickly • Onboard new employees, facilitate the employee separation process and update of internal records/checklist. • Administer Plunet and memoQ instances including password resets, creating new user accounts, updating pricelists and other administrative tasks. • Installation and optimization of internal applications and software. • Provide training and support on new tools.
🎯 Requirements
• Experience with Microsoft Outlook admin, Azure remote desktops and Plunet is ideal • Ability to gain quick fluency on technologies used by clients in various industries • Ability to trouble shoot technical issues • Desire to drive process and efficiency improvements • Bachelor’s degree from an accredited institution • Strong presentation, organizational and clear communication skills • Exceptional work ethic, passion, integrity, mission-driven, positive attitude, and self-starter
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