Technical Analyst - Salesforce

August 30, 2023

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Craftsman Technology Group

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Fundraising and Development

11 - 50

Description

• Understand clients’ needs, as communicated by the Client Success Manager and client themselves • Assess technical, functional, and process requirements • Analyze business process needs and provide recommendations for improvement • Monitor client ticket queues and work to resolve issues promptly • Provide concise status updates on tickets • Configure Salesforce-based tools and technology per requirements • Conduct testing and track issues and their resolution • Create business process documentation and contribute to the Craftsman knowledge base • Communicate clearly and professionally in verbal and written situations

Requirements

• Salesforce Certified Administrator credential • 3 years’ experience in Salesforce Administration, technology, services, and/or business analysis • Familiarity with 3-5 common 3rd party Salesforce applications for nonprofits, e.g. FormAssembly, Click & Pledge, Nintex DocGen • Demonstrable ease leading internal and client-facing meetings • Commitment to continuous learning technology skills, nonprofit practices, and the nonprofit sector • Client-facing skills • Flexibility to travel on occasion

Benefits

• Company-supported medical, dental, vision • Company-provided short- and long-term disability • 401k & Roth IRA retirement options with a company match (available 90 days after hire date) • Employee ownership (engaged 6 months or 1,000 hours after hire date) • 4 weeks accrued paid-time-off (PTO) per year • 10 paid company holidays and 2 paid floating holidays (individual’s choice) per year • CTG’s commitment to professional development and advancement • Work culture aiming toward work/life balance