Director of Technical Solutions

February 7

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Cresta

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Cresta is an enterprise-grade AI platform designed to enhance the performance of contact centers by integrating human and virtual agents. The company provides tools such as Conversation Intelligence, Agent Assist, and Virtual Agents, which leverage real-time generative AI to improve customer experiences, drive revenue growth, and boost agent productivity. Through its AI platform, Cresta helps businesses in industries like finance, telecommunications, and retail to reduce costs and increase efficiency by transforming customer interactions into actionable insights. By focusing on behaviors that drive business outcomes, Cresta aims to elevate the standard of customer service and maximize return on investment for its clients.

AI • Machine Learning • Voice • Chat • Contact Center

201 - 500 employees

Founded 2017

🤖 Artificial Intelligence

🏢 Enterprise

📡 Telecommunications

📋 Description

• Cresta is on a mission to turn every customer conversation into a competitive advantage by unlocking the true potential of the contact center. • Our platform combines the best of AI and human intelligence to help contact centers discover customer insights and behavioral best practices, automate conversations and inefficient processes, and empower every team member to work smarter and faster. • As the Director of Technical Solutions, you will lead a talented team of Solutions Architects & Customer Engineers, guiding the technical strategy and execution of our customer experience solutions. • This role requires a visionary leader who can align technical capabilities with customer needs while fostering collaboration across sales, product, and engineering teams.

🎯 Requirements

• Proven experience in a leadership role within solutions architecture or a related field, ideally with a focus on customer experience technologies • Deep expertise in telephony systems and contact center infrastructure (e.g., AWS Connect, Genesys, Five9) • Strong understanding of integration options, APIs, iPaaS, and UI integrations • Extensive experience with large-scale enterprise software implementations and solutions architecture • Exceptional organizational skills with the ability to manage complex projects involving multiple stakeholders and timelines • Excellent communication and interpersonal skills, capable of building strong relationships with both technical and non-technical stakeholders • Willingness to travel (when needed up to 10%) and engage with clients across EST and PST time zones

🏖️ Benefits

• We offer Cresta employees a variety of medical, dental, and vision plans, designed to fit you and your family’s needs • Flexible vacation time to promote a healthy work-life blend • Paid parental leave to support you and your family • Monthly Gym & Phone allowance • Work from home office stipend to help you succeed in a remote environment. • Lunches and dinners included for in-office employees via Grubhub