Product Manager - Knowledge

March 15

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Cresta

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Cresta is an enterprise-grade AI platform designed to enhance the performance of contact centers by integrating human and virtual agents. The company provides tools such as Conversation Intelligence, Agent Assist, and Virtual Agents, which leverage real-time generative AI to improve customer experiences, drive revenue growth, and boost agent productivity. Through its AI platform, Cresta helps businesses in industries like finance, telecommunications, and retail to reduce costs and increase efficiency by transforming customer interactions into actionable insights. By focusing on behaviors that drive business outcomes, Cresta aims to elevate the standard of customer service and maximize return on investment for its clients.

AI • Machine Learning • Voice • Chat • Contact Center

201 - 500 employees

Founded 2017

🤖 Artificial Intelligence

🏢 Enterprise

📡 Telecommunications

📋 Description

• Cresta is on a mission to turn every customer conversation into a competitive advantage by unlocking the true potential of the contact center. • Our platform combines the best of AI and human intelligence to help contact centers discover customer insights and behavioral best practices, automate conversations and inefficient processes, and empower every team member to work smarter and faster. • As the Product Manager - Knowledge, you will spearhead the development and execution of our knowledge management solutions. • Your strategic vision and expertise will be pivotal in shaping products that harness AI to provide real-time assistance, enterprise search capabilities, and AI agent functionalities within contact centers. • If you’re a strategic thinker who thrives in fast-paced environments and loves solving complex problems, this is your chance to make a big impact. • If you are a passionate and experienced Product Manager with a knack for tackling problems pertaining to knowledge based assistance, we would love to hear from you.

🎯 Requirements

• Bachelor's degree in Computer Science, Engineering, Business, or a related field. An advanced degree or MBA is preferred. • A minimum of 6 years in product management roles within enterprise SaaS environments with 0-1 experience, focus on AI/ML-driven products related to knowledge management, enterprise search, or virtual agents. Proven experience in the contact center industry is highly desirable. • In-depth understanding of AI technologies, machine learning applications, and agile development methodologies. Ability to engage with technical teams to drive product development effectively. • Demonstrated ability to lead cross-functional teams, manage complex projects, and communicate effectively with both technical and non-technical stakeholders. • Strong analytical skills with the capacity to translate data into actionable insights. Proven problem-solving skills and a track record of making data-driven decisions. • Self-motivated, proactive, and capable of getting things done independently in a fast-paced, dynamic environment. Ability to adapt to changing market conditions, obstacles and drive innovation.

🏖️ Benefits

• We offer Cresta employees a variety of medical, dental, and vision plans, designed to fit you and your family’s needs • Paid parental leave to support you and your family • Monthly Health & Wellness allowance • Work from home office stipend to help you succeed in a remote environment • Lunch reimbursement for in-office employees