Staff Site Reliability Engineer

November 9

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Crisis Text Line

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201 - 500

💰 $23.8M Series B on 2016-06

Description

• Crisis Text Line provides free, 24/7 high-quality text-based mental health support. • You will be a key technical leader ensuring the reliability, scalability, and security of our platform. • Collaborate closely with developers to drive performance optimization, implement best practices, and ensure a secure environment. • Assist to lead and mentor a team of 5 SREs. • Design, implement, and maintain our highly available and scalable AWS infrastructure.

Requirements

• Bachelor's degree in Computer Science, Engineering, or related field (Master's degree preferred). • Proven experience as a Staff SRE or in a similar SRE role, with experience in observability and chose engineering. strong focus on infrastructure and DevOps in a software delivery capacity. • Experience maintaining the reliability of online SaaS/PaaS with a 7/24 schedule. • Proficiency in AWS and infrastructure as code (e.g., Terraform, CloudFormation). • Strong scripting and automation skills (e.g., Python) and in-depth knowledge of containerization and orchestration (e.g., Docker, Kubernetes). • Proven experience in implementing CI/CD pipelines and tools (GIthub Actions) and observability tools (Datadog). • A commitment to ethical practices, data privacy, and security. • Solid understanding of network protocols, security principles, and best practices. • Excellent problem-solving skills and the ability to work under pressure, with strong communication skills to collaborate effectively with cross-functional teams. • Ability to learn quickly and manage your time successfully by focusing on priorities, delivering on deadlines, and asking for help when needed. • Strong communication skills, with the ability to collaborate effectively with cross-functional teams. • Demonstrates an understanding of essential computer science principles and how to apply them to solve problems. This including basic data structures, control structures and functions

Benefits

• 20 paid holidays including: • Federal holidays like Juneteenth and Labor Day • Election day • Holiday break from Dec 24 through January 1 • 2 renewal days • 2 floating holidays • Flexible paid time off, including: • 15 vacation days • 3 personal days • 7 sick days • Medical, dental, and vision benefits for the staff member and family at no cost to the employee • 403B retirement plan (the nonprofit equivalent of a 401K): 3% contribution by Crisis Text Line to support building financial wellness, regardless of personal contribution • 12 weeks paid parental leave (after 6 months of employment) • Student loan repayment (after 2 years of continuous full time service) • Family support through a virtual childcare platform • Stipends/Allowances • Mental health (Monthly) • Internet Service (Monthly) • Professional Development (Annual) • Wellness (Annual) • Home office setup (One time/First year)