Customer Success Operations Analyst

November 25

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Next-Generation Endpoint Protection • Endpoint Detection and Response • Next Generation Anti-Virus • Managed Threat Hunting • Incident Response

5001 - 10000

Description

• Execute operational activities to support Customer Success, including reviewing price quotes, assigning account team members, formatting and sending automated customer communications • Work closely with Customer Success, and with cross-functional teams, to ensure effective execution of operational activities • Develop and maintain a deep understanding of our Customer Success tools, processes and procedures • Provide internal end-user support for Customer Success tools • Identify areas for process improvement and propose solutions to increase efficiency and scalability

Requirements

• BA/BS degree • 1-2 years of relevant experience in Customer Success Operations, Business Operations, Marketing Operations or Finance • Self-starter, able to navigate in a high-pressure, fast-paced environment • Highly motivated, detail-oriented, strong team contributor; able to work independently and cross-functionally • Ability to handle multiple tasks, take on new responsibilities and prioritize work in a dynamic, deadline-intensive environment • Strong interpersonal, verbal and written communication skills • Advanced proficiency in Microsoft Office Suite and/or Google Apps (Word/Docs and Excel/Sheets are key tools) • Experience with CRM, Customer Success Management and/or Support Case Management tools

Benefits

• Remote-first culture • Market leader in compensation and equity awards • Competitive vacation and flexible working arrangements • Comprehensive and inclusive health benefits • Physical and mental wellness programs • Paid parental leave, including adoption • A variety of professional development and mentorship opportunities • Offices with stocked kitchens when you need to fuel innovation and collaboration