Field Operations Supervisor

November 7

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Communication Service for the Deaf (CSD)

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sign language interpreting • deaf and hard of hearing services • advocacy • community-based programs • contact center services

1001 - 5000

💰 $75k Grant on 2017-11

Description

• The Field Operations Supervisor will oversee the Field Operations Specialists and ensure the effective delivery of community-based services and outreach initiatives for California's Deaf and Disabled Telecommunications Program. • The supervisor will guide and support the Field Operations team, manage daily operations, and ensure compliance with program goals and state regulations. • Directly supervise Field Operations Specialists, providing guidance, performance evaluations, and professional development. • Foster a collaborative and inclusive team environment. • Coordinate and oversee the daily activities of the Field Operations team. • Plan, develop, implement, and evaluate strategies that align with the Deaf and Disabled Telecommunications Program goals. • Ensure effective marketing and communications, including the development of online materials (website content, videos, social media, blogs) in collaboration with the marketing and outreach team. • Monitor and ensure the production of culturally relevant and linguistically appropriate content in American Sign Language (ASL). • Oversee community outreach efforts, including the administration of focus groups and surveys to gather insights and feedback. • Develop and maintain relationships with community organizations, service providers, and consumers. • Provide technical assistance and training to community members and organizations. • Ensure accurate documentation and reporting per state requirements, including services provided, referrals, and follow-up. • Implement and monitor compliance with DDTP Privacy Policy and Information Security protocols. • Manage inventory and distribution of accessible telecommunication equipment. • Conduct regular performance reviews and provide constructive feedback to Field Operations Specialists. • Identify areas for improvement and implement strategies to enhance service delivery. • Ensure high levels of customer satisfaction by addressing and resolving any issues promptly. • Other duties as assigned.

Requirements

• Bachelor’s degree in Social Sciences, Public Relations, Business, Communications, or related field; or equivalent professional experience. • At least three (3) years of experience leading a Statewide program. • At least five (3) years of experience supervising teams of 10 people or greater on projects involving Statewide programs. • A minimum of five (5) years of experience building and maintaining strong working relationships with clients and key internal and external stakeholders, conveying relevant information to an executive-level audience, ensuring the client is aware of progress/service status, building credibility, and fostering business-partnering relationships. • A minimum of three (3) years of experience working with an Enterprise Resource Planning (ERP) system (e.g., Oracle NetSuite, Microsoft Dynamics, Salesforce, etc.) • Ability to communicate effectively using American Sign Language (preferred) • Bilingual Fluency (Spanish, Korean, Chinese (Mandarin/Cantonese)) (preferred)