Spanish Bilingual Call Center Representative

November 4

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Communication Service for the Deaf (CSD)

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sign language interpreting • deaf and hard of hearing services • advocacy • community-based programs • contact center services

1001 - 5000

💰 $75k Grant on 2017-11

Description

• CSD is the largest NPO dedicated to cultivating opportunities for Deaf success. • Facilitate phone calls between deaf or hard-of-hearing individuals and hearing individuals. • Current training class starts - Monday, December 2nd

Requirements

• Excellent communication skills • Ability to speak clearly and pronounce and enunciate complex words and sentence structure • Ability to effectively verbally communicate using voice inflection, adjust tone and volume • Ability to read text aloud from a computer, listen to spoken words, and transcribe to text on a computer • Excellent grammar and spelling • Ability to learn and understand complex computer communication software, shortcuts, and command functions • Ability to work in a fast-paced environment • Ability to adapt to schedules influenced by call volume fluctuations • Fluent in Spanish and English • A minimum of a High School Diploma or equivalent • 18 years of age or older • Typing Speed of 45 words per minute with 90% accuracy to qualify for training • Ability to type at 60 words per minute with 95% accuracy to graduate training • Excellent customer service experience and a relaxed/calm demeanor • Ability to work various schedules including weekdays, weekends, evenings, and holidays • Must be able to pass skill assessments administered by a local recruiter

Benefits

• Opportunity to work from home • Must meet qualifications to work from home • Eligible for salary increases twice a year • Paid time off (for all employees) • Remote Work Stipend • Employee Assistance Program (available immediately, no employee cost) • Employee rewards for good attendance and performance • Student loan forgiveness eligibility (due to non-profit status) • Downtime is YOUR time • No sales, no quotas, no tech support, no customer conflict de-escalation