Call Center Representative II
October 26
Description
• Responsible for delivering exceptional customer service and supporting loan operations. • Handle incoming calls and emails, transferring calls to relevant departments. • Assist with order processing and escalate critical issues.
Requirements
• Proficiency in reading, analyzing, and interpreting business documents. • Effective written and verbal communication skills. • Strong problem-solving skills and the ability to interpret various instructions. • Proficiency in MS Office. • Must be within 50 miles of the locations listed (Oakland, MD, Sterling, VA, Oxford, PA, Xenia, OH). • Must pass the eSkills test (paid for and provided by the subcontractor). • To work remotely, you must have internet speeds that pass the minimum speed test of 25 mbps. • Required Clearance: Public Trust
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