Implementation and Training Consultant

October 10

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Perseus Group, Constellation Software

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10,000+ employees

Description

• This role will be responsible for the successful on-boarding of new customers on the R.O. Writer platform as well as performing necessary upgrades to keep customers current on all new versions of the software. • The implementation, upgrade and customization of most customer systems will be performed remotely, but occasional on-site travel for customer training may be required. • Tasks performed can include software installation and upgrades, customer data conversion, the creation of custom forms or reports, software configuration, depth training to meet customer requirements and customization of the software for customers. • The role is integral in optimizing the performance of all automotive repair shops and will work closely with members of R.O. Writer to ensure key customer objectives are met.

Requirements

• Previous experience installing and configuring software. • 2+ years training customers remotely on newly implemented systems. • Experience in automotive shop management systems, is an asset. • Proficiency with internet browsers and MS Office. • Exceptional customer service skills, including the ability to work with users of all skill levels. • Excellent active listening skills, as well as written and verbal communication in English. • Strong analytical and problem-solving skills. • Ability to gather and analyze information to configure software that meets customer requirements. • Anticipate, and recognize problems and opportunities. • Sense of urgency and commitment to excellence in customer service.

Benefits

• Full time employees will also be eligible for enrollment in a wide range of choices of benefits • including medical • dental • vision • basic life insurance • short/long term disability • 401(k) participation (with company match) • Time off (US Only): The Company provides a minimum of 10 days of vacation for new employees, • sick time based on state requirements • 8 Company-paid holidays and 2 personal holidays per year.