Software Support Analyst
September 17
Description
• Provide exceptional customer support for clients with technical issues. • Rapidly gain expertise with software products. • Under supervision, receive and record calls (tickets) for support on various software related issues. • Provide Technical Support via telephone, email, and chat. • Assist clients with troubleshooting issues. • Enter and maintain detailed documentation. • Track and monitor problems for timely resolution. • Gather, document, and present detailed documentation on researched issues.
Requirements
• At least 1-2 years of relevant experience in a customer centric role with RV/Marine dealership is mandatory. • Experience supporting business application software including retail, ERP, CRM or other related types of business software systems. • An understanding of CRM, accounting, or retail dealership operations preferred. • Thorough understanding and ability to use Microsoft Office suite. • Excellent communication (written and verbal), customer service, and organization skills. • Analytical ability; troubleshooting process knowledge. • College or University degree preferred.
Benefits
• Full time employees are eligible for medical, dental, and vision insurance. • Basic life insurance, short/long term disability coverage. • 401(k) participation with company match. • Minimum of 10 days of vacation for new employees. • Sick time based on state requirements. • 8 Company-paid holidays and 2 personal holidays per year.
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