Automotive Collision Repair Technical Analyst

September 23

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CSN Collision Centres

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Collision Repair • Auto Body Repair • Vehicle Paint • Windshield and Glass Repair • Scratch and Dent Repair

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Description

•The Field Technical Analyst is a point of contact for operational, technical & key performance data (KPI) analysis for the CSN Field Operations Team within the United States. •Assists CSN licensees grow and perform, while supporting other departments within CSN when necessary. •Be a resource for the CSN licensees and CSN corporate team for technical analysis and repair related information. •Support the resolution of high urgency issues, partner and store concerns. •Using industry knowledge to guide decision making and negotiating resolution for cases between all parties. •Conduct targeted estimate auditing as requested to support CSN licensees with identifying opportunities to improve profitability, communications, accuracy, performance within insurance programs and Key Performance Indicator (KPI) management systems. •Identify opportunities to help licensees leverage the CSN System.

Requirements

•Minimum of 4-5 years’ experience and in-depth understanding of the collision repair industry and/or Insurance claims process and auditing is required. •Minimum 3-5 years’ estimating experience in CCC, Mitchell or Audatex •Minimum 3-5 years’ experience with OEM procedural lookup as it applies to estimating •Ongoing I-Car or other OEM industry technical training/certification is an asset. •Actively involved or willing to participate in the Collision Industry and related associations such as, Collision Industry Conference (CIC), I-CAR training, etc.

Benefits

•Competitive salary and bonus program •Comprehensive benefits package •Personal Time Off (PTO) •Company laptop •The ability to grow, develop and manage your career path