Customer Support Manager

October 20

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Cuculus GmbH

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Smart Metering • Meter Data Management • Advanced Meter Management • Smart Home • Internet of Things

51 - 200

💰 Venture Round on 2021-01

Description

• error analysis in process flows within the involved IT system landscape of customers • creating evaluations of data from databases, processing and aggregating evaluations • customer communication in person on site, by telephone, e-mail and ticket systems • receiving and describing solutions to feature and change requests together with customers and processing them for the respective development departments • bug handling and evaluation, assignment to responsible teams, status control • documentation of bug fixing • analysis of system landscapes, requirements analyses/descriptions and definition of rules and standards prior to installations to be carried out at the customer's premises • contribution to release management, deployment and test management, support in installation preparations and implementations • creating and OS-testing installation manuals • carrying out remote installations/updates and installations/updates on site • preparation and implementation of administration training (within the scope of 2nd level support by our customers) • system monitoring and on-call services • adherence to the time schedules set by the Team Lead and report to the Team Lead • representation of the company towards customers • coordination of resources in own subdivision • monitoring the timely achievement of the tasks assigned to the subdivision • supporting the employees in the subdivision with assigned tasks • training and induction of new colleagues in the ITS area • selection, procurement, installation and documentation of IT systems

Requirements

• Linux-based system administration • Network level configuration for cloud-deployed distributed application environment, containerized and orchestrated using Kubernetes and VMware setup. • HA setup, cluster setup and DC-DR setup • Knowledge of Ansible, Shell scripting, Prometheus, Grafana , Kafka. • Experience of Git. • Knowledge of PostgreSQL, Oracle RDBMS