Customer Support Agent

October 9

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Ledger

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hardware • smartcard • security • blockchain • bitcoin

501 - 1000

Description

• We're making the world of digital assets accessible and secure for everyone. • Join the mission. • Founded in 2014, Ledger is the global platform for digital assets and Web3. • Over 20% of the world’s crypto assets are secured through our Ledger Nanos. • At Ledger, we embody the values that make us unique: Pragmatism, Audacity, Commitment, Trust and Transparency. • Ledger is first and foremost a customer-centric company. • You will be the first point of contact between our customers and the Ledger team, providing quick and efficient technical support and ensuring customer satisfaction. • The requests you will receive will be related to Ledger products and services, requiring patience and compassion. • *please note: whilst remote work is possible, we're only able to hire individuals located in the United Kingdom*

Requirements

• Previous experience in customer support or in a customer-facing role • Must have a “Customer First” attitude • Outstanding written and verbal skills in English • Ability to learn about hardware & software products and to analyse technical and/or factual data • Proficiency in Google docs, sheets, slides, forms as well as Microsoft Excel & PPT • An interest or curiosity for cryptocurrencies and/or blockchain environments is a plus • Proficiency in Salesforce (or other Customer Experience Management Platforms) is a plus

Benefits

• Training: Get trained and gain experience in one of today's most exciting and growing industries • Equity: Employees are the foundation of our success, and we award stock options so you can share in that success as we grow • Medical: Comprehensive health insurance policy offering extensive medical, dental and vision care coverage • Well-being: Personal development, coaching & fitness with our dedicated partners • Vacation: 28 days of paid leave per year • Social: Frequent social events, snacks and drinks in our Holborn office • High tech: Access to high performance office equipment and gadgets, including Apple products • Transport: Ledger reimburses part of your preferred means of transportation • Discounts: Employee discount on all our products.