Subsurface Applications Support Specialist

August 22

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Sword Group

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Sword is a leader in data insights, digital transformation and technology services with a substantial reputation in complex IT, business projects and mission critical operations with over 3,000 Technology, Digital specialists working in more than 50 countries to enable the growth of your organisation in the digital age.

Digital Services • Data & AI • Digital Workplace • Platform & Security • Digital Transformation

1001 - 5000

Description

• Provide technical support for complete suite of subsurface applications. • Resolve technical issues, perform troubleshooting, and ensure minimal downtime for end users. • Identify trends and opportunities in support demands, with recommendations to maximise improvement impact and business value. • Perform regular maintenance, updates, and upgrades of subsurface and reservoir simulation applications to ensure optimal performance and security. • Assist in the management and integration of geological, geophysical, and reservoir simulation data within subsurface applications, ensuring data integrity and accessibility. • Collaborate with subsurface and reservoir engineering teams to understand their workflows and work towards improvements or customisations to enhance productivity and efficiency. • Coordinate with software vendors for advanced technical support, patches, and updates. Manage software licenses and ensure compliance. • Provide technical support for exploration, production, and reservoir simulation projects, including data loading, interpretation, and visualization. • Monitor application performance and usage, identifying areas for improvement and implementing solutions. • Conduct training sessions and create user documentation to help geoscientists and engineers effectively use subsurface and reservoir simulation applications.

Requirements

• Experience in managing a portfolio of Subsurface applications in an Oil & Gas operator environment. • Strong understanding of subsurface and reservoir simulation workflows and data management practices. • Subsurface application experience including: Petrel, Landmark suite • Strong technical skills deploying, managing and supporting IT applications, • Strong analysis, troubleshooting and problem-solving skills, • Knowledge of SQL/Oracle database administration • Knowledge of IT infrastructure, including servers, networks, and storage solutions • Excellent communication skills and ability to work with business stakeholders at all levels, • Excellent customer service skills (identifying, gathering, validating and delivering customer needs), • Ability to operate in a complex environment, working on numerous activities simultaneously, • Experience of applying defined processes and procedures, • Positive, 'can do' attitude, • Ability and appetite to learn new skills,

Benefits

• Generous annual leave allowance • Enhanced family friendly benefits • Pension scheme • Access to private health • Well-being and insurance schemes • Employee assistance programme • Discounted cash plan