Customer Success Manager

March 15

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Customer.io

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Customer. io is a customer engagement platform that helps businesses create personalized journeys across multiple channels, such as email, SMS, and in-app messaging, by leveraging first-party data. The platform offers solutions for crafting and automating messages with high flexibility and customization. It includes features such as data pipelines for managing customer data, visual workflow builders for automation, and tools for analytics and A/B testing to optimize messaging campaigns. Designed to scale with businesses of all sizes, Customer. io integrates with existing tools and provides a secure, compliant environment with high uptime, making it a trusted choice for over 7,400 brands globally.

marketing • analytics • customer retention • user retention • email marketing

51 - 200 employees

Founded 2012

☁️ SaaS

💰 Series A on 2022-03

📋 Description

• Hi, I'm Shannon, the Director of Customer Success at Customer.io. We’re looking for Customer Success Managers to join our growing team. • As a Customer Success Manager at Customer.io, you’ll act as the project manager for the successful onboarding of accounts, and dedicated, ongoing support for your assigned customers. • Tasked with getting general or strategic questions answered for new customers, you’ll collaborate with technical support, sales, product, and engineering (when appropriate). • We don’t need you to be an expert at marketing - but rather, an expert at getting questions answered and influencing the customer to make progress and move through blockers. • You’ll be working with our customers who opt into a Premium plan with us and partnering with our Premium Contracts team to set them up for a successful renewal when the time comes.

🎯 Requirements

• 2+ years of proven experience as a Customer Success Manager for technical products • We are prioritizing candidates that are fluent in French, Russian, and/or Spanish • You’ve worked in a company doing customer success or another customer-facing role • You have a background in SaaS • You have experience communicating with software developers in a technical capacity • You’re opinionated about customer experience for a business and in general. In order to give strategic advice to customers, you should have well-formed opinions! • Bonus points: You’ve been responsible for designing lifecycle messages

🏖️ Benefits

• Unlimited PTO - we encourage at least 20 vacation days (in addition to holidays and sick days) so that you can unwind, unplug, and recharge • 16 weeks paid parental leave (including adoption and foster care) • 100% paid insurance premiums for you and your dependents • 401k retirement matching - up to 5% dollar-for-dollar match to retirement contributions • $1,500 annual healthy lifestyle budget (for gym memberships, classes, fitness equipment) • $250/monthly Remote Work Stipend to be used for home internet, cell phone, and other miscellaneous remote work costs • $300/month co-working space rental reimbursement • $2,000/yearly professional education budget for conferences, courses, workshops, books, etc. • $1,500 home office budget to make sure your working space is ergonomic and just what you need to do your best work! • One month sabbatical after five years at Customer.io • We also have opportunities to meet in person with your peers throughout the year