International Customer Success Manager

March 14

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PartsBase Inc.

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PartsBase Inc. is a comprehensive and fully integrated buying and selling platform for aviation parts and services, serving commercial, business, and military sectors. With over 25 years of experience, PartsBase offers access to real-time availability of 15 billion items of inventory and 3. 3 million lines of repair capabilities, catering to the needs of the aerospace, aviation, and defense industries. The platform connects users with the largest community of aviation professionals and companies, unlocking access to a vast database of aerospace parts and services. PartsBase also provides advanced technologies for streamlined aviation workflows and has become a preferred tool for numerous aviation professionals around the world, trusted by over 7,300 companies and 83,000 members. Based in Deerfield Beach, Florida, PartsBase is committed to innovation and customer satisfaction.

aviation network resource • aircraft parts • helicopter parts • airbus parts • boeing parts

51 - 200 employees

Founded 1999

🚀 Aerospace

🏪 Marketplace

🚗 Transport

📋 Description

• Develop and maintain strong relationships with key decision makers and stakeholders with PartsBase’s international market. • Work closely with key contacts within the customer’s organization to identify growth opportunities and expand the scope of services provided to customers, emphasizing a scaled program approach. • Create impactful customer connections through insights and education via demos and presentations. • Monitor customer satisfaction levels, proactively identify issues, and work to resolve them in a timely and efficient manner. • Develop and implement strategies to control client churn and maximize retention rates.

🎯 Requirements

• 2+ years’ experience in sales and account management in a B2B SaaS environment • Excellent verbal and written communications skills • Strong negotiation skills and ability to handle rejection • Ability to be assertive and persuasive without being aggressive • Strong problem-solving skills and the ability to think on your feet • Strong organizational and multi-tasking abilities • Persistence, resilience, and a results-driven mindset • Active listening skills • Ability to learn, reason and adapt quickly • Quota carrying inside sales/business development experience • Ability to work independently and as part of a collaborative team • Written and spoken fluency in English; Arabic preferred • Proficient in Microsoft Office Suite, Zoom, Oro (or similar CRM)

🏖️ Benefits

• Medical, Vision, and Dental insurance • Supplemental Insurance • Paid Holidays • Medical Leave • Paid Time Off • 401