Engineering Manager, In-App

November 16

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Customer.io

WebsiteLinkedInAll Job Openings

marketing • analytics • customer retention • user retention • email marketing

51 - 200 employees

Founded 2012

☁️ SaaS

💰 Series A on 2022-03

Description

• Lead the In-App squad, mentoring engineers and fostering a culture of collaboration, innovation, and continuous improvement. • Oversee the technical execution of features like in-app messaging, push notifications, and integrations with emerging channels like WhatsApp and RCS. • Partner with Product and Design teams to define a strategy for delivering robust, scalable, and secure messaging solutions that meet customer needs. • Drive cross-functional initiatives and align engineering goals with business objectives and product strategy. • Participate in technical design discussions, ensuring solutions are architecturally sound, reliable, and cost-effective. • Ensure the team delivers high-quality work through effective project management, code reviews, and engineering best practices. • Advocate for end-user preferences in every engineering decision, ensuring that performance, reliability, and user respect remain top priorities. • Be hands-on where needed—engaging in code reviews, troubleshooting, and architectural discussions to unblock the team

Requirements

• Has 3+ years of experience managing software engineering teams, ideally in a SaaS environment or with a focus on messaging or marketing platforms. • Has technical expertise in building and scaling backend systems or full-stack applications, with prior senior-level engineering experience. • Can partner effectively with Product Managers and Designers to deliver impactful, user-focused solutions. • Is familiar with building reliable, scalable systems, and is excited by discussions around infrastructure performance and optimization. • Thrives in a remote, asynchronous environment and can communicate effectively across time zones. • Brings a strong product mindset and a passion for solving customer problems through innovative engineering. • Has experience mentoring engineers and fostering a collaborative, high-performing team culture. • Works within North/South American time zones.

Benefits

• Unlimited PTO - we encourage at least 20 vacation days (in addition to holidays and sick days) so that you can unwind, unplug, and recharge • 16 weeks paid parental leave (including adoption and foster care) • 100% paid insurance premiums for you and your dependents • 401k retirement matching - up to 5% dollar-for-dollar match to retirement contributions • $1,500 annual healthy lifestyle budget (for gym memberships, classes, fitness equipment) • $250/monthly Remote Work Stipend to be used for home internet, cell phone, and other miscellaneous remote work costs • $300/month co-working space rental reimbursement • $2,000/yearly professional education budget for conferences, courses, workshops, books, etc. • $1,500 home office budget to make sure your working space is ergonomic and just what you need to do your best work! • One month sabbatical after five years at Customer.io • We also have opportunities to meet in person with your peers throughout the year