Senior Product Designer

November 6

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Customer.io

WebsiteLinkedInAll Job Openings

marketing • analytics • customer retention • user retention • email marketing

51 - 200 employees

Founded 2012

☁️ SaaS

💰 Series A on 2022-03

Description

• Customer.io is looking for a Senior Product Designer to join our product design team. • This role will join the Pipelines squad, which builds the tools for connecting data in and out of the platform, and making sense of that data for daily users. • You'll research and design solutions while also working with the squad to prioritize projects, build customer empathy, and measure the success of new features. • You'll push the entire design team to create more impactful experiences by giving great feedback, iterating on team processes, and holding people accountable for our culture and quality standards.

Requirements

• You’re an experienced product designer with 3+ years of experience in a software development setting • You have prior success working on complex software products and an ability to learn and understand detailed technical constraints • You are comfortable approaching problems from first principles, repeatedly asking “why?” and using that insight to explore unique, innovative solutions to complex problems • Your design executions display a high level of craft, and you have a strong ability to communicate the thinking behind your designs to partners and stakeholders • You have a growth mindset and a willingness to receive and provide feedback, and learn from mistakes • You thrive with autonomy and ownership, and are comfortable navigating ambiguity • You are comfortable communicating asynchronously, including across time zones • You have a passion for making complex functionality more approachable • You have experience and passion for taking complex concepts and making them more understandable in your designs • Prior experience in a B2B SaaS setting, preferably working on surfaces involving a developer personae and comfort with concepts like SQL and JSON • Able to commit to at least 3 hrs of working overlap with the Americas (GMT-8 to GMT-5 timezone) • Familiarity designing within the constraints of a design system and how interfaces are built from components • Experience conducting your own user research to gather customer insights and incorporate it into your design decision-making • Experience with tools like Mixpanel, Amplitude, or Fullstory • Proficiency with Figma

Benefits

• Unlimited PTO - we encourage at least 20 vacation days (in addition to holidays and sick days) so that you can unwind, unplug, and recharge • 16 weeks paid parental leave (including adoption and foster care) • 100% paid insurance premiums for you and your dependents • 401k retirement matching - up to 5% dollar-for-dollar match to retirement contributions • $1,500 annual healthy lifestyle budget (for gym memberships, classes, fitness equipment) • $250/monthly Remote Work Stipend to be used for home internet, cell phone, and other miscellaneous remote work costs • $300/month co-working space rental reimbursement • $2,000/yearly professional education budget for conferences, courses, workshops, books, etc. • $1,500 home office budget to make sure your working space is ergonomic and just what you need to do your best work! • One month sabbatical after five years at Customer.io • We also have opportunities to meet in person with your peers throughout the year