Staff Platform Engineer

March 1

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Customer.io

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Customer. io is a customer engagement platform that helps businesses create personalized journeys across multiple channels, such as email, SMS, and in-app messaging, by leveraging first-party data. The platform offers solutions for crafting and automating messages with high flexibility and customization. It includes features such as data pipelines for managing customer data, visual workflow builders for automation, and tools for analytics and A/B testing to optimize messaging campaigns. Designed to scale with businesses of all sizes, Customer. io integrates with existing tools and provides a secure, compliant environment with high uptime, making it a trusted choice for over 7,400 brands globally.

marketing • analytics • customer retention • user retention • email marketing

51 - 200 employees

Founded 2012

☁️ SaaS

💰 Series A on 2022-03

📋 Description

• Architect and build highly scalable, distributed systems in Go that handle mission-critical workloads. • Lead design discussions and set best practices for fault tolerance, system reliability, and performance optimization. • Influence the technical roadmap by identifying key opportunities for innovation and improvement. • Drive large-scale architectural decisions, ensuring the platform is built for growth and operational excellence. • Enhance inter-service communication by improving RPC frameworks, event-driven architectures, and data pipelines. • Develop infrastructure automation to streamline deployments, monitoring, and scaling using Kubernetes, Terraform, and CI/CD tooling. • Implement and refine observability strategies, leveraging tools like OpenTelemetry, Prometheus, and distributed tracing. • Mentor and support engineers, fostering a culture of technical excellence and continuous learning. • Collaborate across teams, influencing product, security, and infrastructure decisions to align with long-term company goals.

🎯 Requirements

• Expertise in distributed systems architecture, including consensus algorithms, CAP theorem, eventual consistency, and leader election. • Strong proficiency in Go (or another strongly typed language like Java, Rust, or Kotlin) with experience building high-performance services. • Deep knowledge of cloud infrastructure (AWS, GCP, or Azure) and best practices for scalability, networking, and security. • Hands-on experience with Kubernetes, Docker, and container orchestration tools. • Proficiency in infrastructure as code (Terraform, Pulumi, or CloudFormation) to automate cloud-based deployments. • Experience working with event-driven architectures, messaging systems (Kafka, NATS, RabbitMQ), and real-time data processing. • Passion for automation, with experience designing and implementing CI/CD pipelines (GitHub Actions, ArgoCD, Jenkins). • Strong understanding of observability and debugging techniques, including monitoring, logging, and distributed tracing. • Excellent problem-solving skills, with the ability to diagnose and resolve complex system issues efficiently. • Proven track record of leadership, mentoring engineers, driving best practices, and influencing engineering culture.

🏖️ Benefits

• Unlimited PTO - we encourage at least 20 vacation days (in addition to holidays and sick days) so that you can unwind, unplug, and recharge • 16 weeks paid parental leave (including adoption and foster care) • 100% paid insurance premiums for you and your dependents • 401k retirement matching - up to 5% dollar-for-dollar match to retirement contributions • $1,500 annual healthy lifestyle budget (for gym memberships, classes, fitness equipment) • $250/monthly Remote Work Stipend to be used for home internet, cell phone, and other miscellaneous remote work costs • $300/month co-working space rental reimbursement • $2,000/yearly professional education budget for conferences, courses, workshops, books, etc. • $1,500 home office budget to make sure your working space is ergonomic and just what you need to do your best work! • One month sabbatical after five years at Customer.io • We also have opportunities to meet in person with your peers throughout the year