Connected care β’ Real-time health platform β’ Medication adherence β’ Digital pharmacy network β’ spencer dispenser
201 - 500
π° $20M Venture Round on 2021-04
September 23
πΊπΈ United States β Remote
β° Full Time
π‘ Mid-level
π Senior
π Client Service Representative
Connected care β’ Real-time health platform β’ Medication adherence β’ Digital pharmacy network β’ spencer dispenser
201 - 500
π° $20M Venture Round on 2021-04
β’ Provide basic inbound/outbound support and address product functionality issues via emails and phone calls as required. β’ Deliver exceptional customer support by actively listening, understanding customer issues, and providing effective problem-solving solutions. β’ Investigate and respond to basic questions, utilizing in-depth knowledge of applications and system requirements. β’ Ensure proper documentation of new cases in the case management system and maintain accurate and timely notations for activities related to existing cases. β’ Escalate technical and higher-level issues to the appropriate level of support when necessary. β’ Collaborate with various teams to ensure client needs are met efficiently and effectively. β’ Troubleshoot hardware and software issues across a diverse patient demographic. β’ Become an expert user of Custom Health's software and stay up to date with all new feature releases. β’ Suggest alternate approaches to existing software and hardware when standardized approaches cannot be applied. β’ Perform other duties as assigned.
β’ A post-secondary degree, diploma, or an acceptable combination of education and relevant experience is required. β’ Strong evidence of time management skills, including the ability to prioritize multiple customer issues on tight deadlines. β’ Ability to quickly analyze problems and determine the best course of action using available resources. β’ Excellent verbal and written communication skills. β’ Ability to explain technical concepts and theories effectively to non-technical audiences. β’ Genuine commitment to delivering best-in-class customer and technical support. β’ Valid Passport: A valid passport is required for this role as it may involve international travel. β’ Willingness to Travel: The successful candidate should be willing and able to travel as needed, both domestically and internationally.
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