Client Support Analyst

September 23

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Custom Health

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Connected care • Real-time health platform • Medication adherence • Digital pharmacy network • spencer dispenser

201 - 500

💰 $20M Venture Round on 2021-04

Description

• Provide exceptional support to Custom Health’s clients. • Deliver exceptional customer support by actively listening, understanding customer issues, and providing effective problem-solving solutions. • Investigate and respond to basic questions, utilizing in-depth knowledge of applications and system requirements. • Ensure proper documentation of new cases in the case management system and maintain accurate and timely notations for activities related to existing cases. • Escalate technical and higher-level issues to the appropriate level of support when necessary. • Collaborate with various teams to ensure client needs are met efficiently and effectively. • Troubleshoot hardware and software issues across a diverse patient demographic. • Become an expert user of Custom Health's software and stay up to date with all new feature releases. • Suggest alternate approaches to existing software and hardware when standardized approaches cannot be applied. • Perform other duties as assigned.

Requirements

• A post-secondary degree, diploma, or an acceptable combination of education and relevant experience is required. • Strong evidence of time management skills, including the ability to prioritize multiple customer issues on tight deadlines. • Ability to quickly analyze problems and determine the best course of action using available resources. • Excellent verbal and written communication skills. • Ability to explain technical concepts and theories effectively to non-technical audiences. • Genuine commitment to delivering best-in-class customer and technical support. • Valid Passport: A valid passport is required for this role as it may involve international travel. • Willingness to Travel: The successful candidate should be willing and able to travel as needed, both domestically and internationally.