Client Advocate

December 13

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CVS Health

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Retail • Pharmacy Benefits Management • Health Insurance • Health Care • Pharmacy

10,000+ employees

Founded 1963

⚕️ Healthcare Insurance

🛒 Retail

🧘 Wellness

Description

• Develops and executes customer product/plan administration. • Meets quarterly with customers to discuss service levels and expectations. • Identifies customer-specific service issues and solutions. • Responds to customers’ requests for claim analysis and benefit clarifications. • Collaborates with account management to achieve growth objectives. • Supports all plan administration activities. • Manages open enrollment activities. • Notifies customers of policy changes and impacts. • Supports scheduling and preparation for customer meetings.

Requirements

• 1-3 years of experience in health care customer service. • 3+ years of experience with Microsoft Office, including Outlook, Word, Excel, PowerPoint, and Teams. • Prior health insurance industry experience is preferred. • Self-funded experience preferred. • Excellent customer service mindset. • Strong critical thinking, organizational, and analytical skills. • Effective communication skills, both verbal and written. • Ability to learn quickly and work with minimal supervision. • Confident presenting information in a group setting.

Benefits

• Full range of medical, dental, and vision benefits. • Eligible for 401(k) retirement savings plan. • Employee Stock Purchase Plan available. • Fully-paid term life insurance for eligible employees. • Short-term and long-term disability benefits. • Numerous well-being programs. • Education assistance and free development courses. • CVS store discount and discount programs with partners. • Paid Time Off (“PTO”) or vacation pay and paid holidays.