Cyara
Cyara is an AI-led customer experience assurance platform that provides comprehensive solutions for monitoring, testing, and optimizing customer journeys across various channels. The platform supports seamless testing of IVRs, chatbots, live voice interactions, and cloud contact centers, ensuring flawless customer interactions and experiences. Cyara's innovative approach utilizes sophisticated bots to simulate real customer interactions, identify issues, and improve performance before any customer impact occurs. With its no-code, user-friendly interface, Cyara enables companies to innovate faster, mitigate risks, and maintain a customer-centric focus while achieving significant ROI and cost savings. Trusted by top technology, health insurance, and car insurance companies, Cyara plays a crucial role in enhancing customer satisfaction and operational efficiency.
IVR Testing • Contact Center Testing • Customer Experience Testing • Contact Center Monitoring • Chat Testing
201 - 500 employees
Founded 2011
🤖 Artificial Intelligence
☁️ SaaS
📡 Telecommunications
💰 Private Equity Round on 2022-01
Procurement Leader
April 15
Cyara
Cyara is an AI-led customer experience assurance platform that provides comprehensive solutions for monitoring, testing, and optimizing customer journeys across various channels. The platform supports seamless testing of IVRs, chatbots, live voice interactions, and cloud contact centers, ensuring flawless customer interactions and experiences. Cyara's innovative approach utilizes sophisticated bots to simulate real customer interactions, identify issues, and improve performance before any customer impact occurs. With its no-code, user-friendly interface, Cyara enables companies to innovate faster, mitigate risks, and maintain a customer-centric focus while achieving significant ROI and cost savings. Trusted by top technology, health insurance, and car insurance companies, Cyara plays a crucial role in enhancing customer satisfaction and operational efficiency.
IVR Testing • Contact Center Testing • Customer Experience Testing • Contact Center Monitoring • Chat Testing
201 - 500 employees
Founded 2011
🤖 Artificial Intelligence
☁️ SaaS
📡 Telecommunications
💰 Private Equity Round on 2022-01
📋 Description
• Cyara is the world’s leading Automated CX Assurance Platform provider • The Procurement Leader develops and implements long-term procurement strategies • The role guides innovative solutions and ensures compliance with industry best practices • Requires collaboration with senior leadership across finance, legal, and operations
🎯 Requirements
• Bachelor’s degree and 10+ years of related experience • Proven leadership experience managing and growing procurement teams • Demonstrated expertise in global procurement operations and cost optimization • Strong negotiation and vendor management skills • Advanced understanding of financial principles, budgeting, and cost analysis • Familiarity with compliance and regulatory requirements • Strong understanding of software licensing models and SaaS contract structures • Demonstrated ability to build procurement operations in a high-growth environment • Collaborative, data-driven, and comfortable working across teams • Excellent analytical, communication, and decision-making skills
🏖️ Benefits
• Flexible work environment • Competitive compensation • Family first atmosphere • Team oriented • Continuous improvement culture • Focus on results
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