Senior Solution Architect / Consultant / or Sales Engineer

August 2

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Cyara

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AI-Led CX Transformation: Customer Smiles. Delivered at Scale.

IVR Testing • Contact Center Testing • Customer Experience Testing • Contact Center Monitoring • Chat Testing

201 - 500

💰 Private Equity Round on 2022-01

Description

• Collaborate with sales teams to understand prospective customers' business challenges and technical requirements, aligning them with Cyara solutions. • Develop and present customized demonstrations of Cyara's platform, highlighting its value in improving CX testing and monitoring. • Architect and propose solutions that integrate Cyara's platform with customers' existing technology stacks, ensuring seamless operation and optimization of their CX strategies. • Engage with customer stakeholders to gather requirements, discuss potential solutions, and provide expert advice on Cyara's capabilities. • Respond to technical queries and concerns during the sales process, ensuring customers' and prospects' technical requirements are addressed effectively. • Stay updated with the latest developments in CX technologies, Cyara platform updates, and industry best practices to provide insightful recommendations to customers. • Facilitate smooth transition of new customers to the implementation team, ensuring clear communication of the proposed solutions and customer expectations. • Contribute to the development of best practices, case studies, and other materials to enhance the pre-sales process and highlight the value of Cyara solutions.

Requirements

• 7+ Years in a presale's role presenting to C and V level prospects. • Bachelor's degree in computer science, Information Technology, or related field experience. • Proven experience as a Solutions Architect, Sales Engineer, or similar role, preferably with a focus on CX, call centre, IVR or related technologies. • Strong technical acumen, with the ability to design solutions and integrate complex systems. • Excellent communication and presentation skills, with a proven ability to engage and persuade technical and business audiences. • Strong analytical and problem-solving skills, with a consultative approach to addressing customer needs. • Ability to collaborate effectively with sales teams and other internal stakeholders. • Willingness to travel as needed to meet with customers, tradeshows, corporate events globally and participate in sales engagements.