IT Support Engineer

6 days ago

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Cybernetic Controls Ltd

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recruitment • remotehiring • offshore recruitment • remote jobs • work from home

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Description

• Company Overview • We are a multi-award winning RegTech company transforming regulatory reporting in financial services. • Job Summary • The IT Support Engineer provides technical assistance to customers and internal staff, ensuring IT service continuity.

Requirements

• Good understanding of ITIL principles • Freshdesk • Windows 10 / Server 2016/2019 • Microsoft Office 2016 • Networking (LAN/WAN, DHCP, DNS, VoIP, etc.) • Active Directory • Information security tools (Firewalls, anti-malware, etc.) • JIRA and Confluence • Disaster Recovery and Business Continuity • Ability to communicate in both technical and user-friendly language depending on the audience • Excellent verbal and written communication skills • Excellent problem-solving skills and attention to detail • Ability to be a “big picture” thinker • 2 years of working experience in IT Support • Experience in Cloud Computing (preferably AWS) would be an advantage • Bachelor’s degree (or above) in Computer Science or a related subject

Benefits

• Competitive salary package • Private healthcare • Regular team socials • Working within a culture of innovation and collaboration • Opportunity to play a key role in a pioneering growth company • Company laptop