Customer Success Manager

June 3

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Cymulate

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Cyber Posture • Cyber Attack Simulation • Security posture assessment • breach and attack simulation • validate controls

201 - 500 employees

🔒 Cybersecurity

☁️ SaaS

🏢 Enterprise

Description

• Serve as the primary contact liaison for technical questions or escalations, collaborating with Support, Product Management, and other relevant teams. • Help customers develop success plans, outlining critical goals and key performance indicators, and provide guidance in achieving these objectives. • Collaborate with Cymulate Account management teams to secure contract renewals. • Assist in identifying opportunities for expanding Cymulate’s usage across the customer’s organization. • Lead POCs for upsells and participate in pilot results presentations, QBR’s and ABR’s with key accounts.

Requirements

• 3-5 years of experience in customer success/ project management role with a proven track record of success, particularly in managing major accounts. • Technical experience in the cybersecurity field with good analytical and project management skills. • Proactive approach to problem solving with the ability to make independent decisions. • Identify problems and address them internally to drive resolution with tech support team. • Proven track record of building and maintaining relationships with enterprise clients, driving customer success, and exceeding performance targets. • Excellent communication and interpersonal skills, with the ability to effectively engage with stakeholders at all levels of an organization. • Ability to multi-task and thrive in a fast-paced environment. • Fluency in English.