Bilingual Product Support Analyst

October 30

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D2L

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eLearning • accessibility • online courses • webcasting • mobile learning

1001 - 5000 employees

💰 $85M Series B on 2014-08

Description

• D2L is a cloud company that is modernizing education and building the Future of Work. • A member of our Talent Acquisition team reviews ALL of our applications. • We are looking for an application troubleshooting analyst – an individual who can perform analysis of a given problem report and determine where the problem is, its cause, solution or recommend effective workaround where applicable. • Acting as an escalation point for client Subject Matter Experts, Product Support Analysts act as the primary point of contact for client technical teams. • Successful candidates must have strong analytical skills and be creative problem solvers.

Requirements

• Bilingual in one or more of the following is required: French, Spanish, Brazilian Portuguese • Ability to learn and adapt to new tools and products quickly • Strong ability to recognize patterns • Ability to work individually and in collaboration with colleagues • Ability to work well in a fast-paced environment • Demonstrable ability to multitask both independently and within a team • Ability to identify trends and make suggestions for technical modifications to resolve existing and future problems • Excellent research capabilities • Strong ability to write, interpret, and debug SQL queries on demand • Working knowledge of Web services (SOAP and REST), XML, HTML, ASP, ASPX, C#, .NET, JAVA, JavaScript, and Microsoft tools and technologies • Active Directory, Office 365 Suites, OAuth, LDAP, and SAML solutions. • Web applications and how they work at a high level (web servers, database servers, client-to-server communication) • Wireshark, Fiddler, and other browser based diagnostic and reporting tools • Communicate technical and complex information in verbal and written form • Strong customer service skills • Keen attention to detail and organization skills • Excellent time management and prioritization skills • Strong analytical and decision-making skills • Excellent problem-solving and navigational skills.

Benefits

• Impactful work transforming the way the world learns • Flexible work arrangements • Learning and Growth opportunities • Tuition reimbursement of up to $4,000 CAD for continuing education through our Catch the Wave Program • 2 Paid Days off for Catch the Wave related activities like exams or final assignments • Employee wellbeing (Access to mental health services, EFAP program, financial planning and more) • Retirement planning • 2 Paid Volunteer Days • Competitive Benefits Package • Home Internet Reimbursements • Employee Referral Program • Wellness Reimbursement • Employee Recognition • Social Events • Dog Friendly Offices at our HQ in Kitchener, Winnipeg, Vancouver and Melbourne.