Bilingual Product Support Analyst

October 30, 2024

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D2L

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D2L is transforming the way the world learns – helping learners of all ages achieve more than they dreamed possible. D2L’s products, partners and vast ecosystem supports millions of people learning online and in person. Our growing global workforce is driven to make learning products that will transform our world by making technology more human. To learn more, visit www.D2L.com.

eLearning • accessibility • online courses • webcasting • mobile learning

1001 - 5000 employees

💰 $85M Series B on 2014-08

📋 Description

• D2L is a cloud company that is modernizing education and building the Future of Work. • A member of our Talent Acquisition team reviews ALL of our applications. • We are looking for an application troubleshooting analyst – an individual who can perform analysis of a given problem report and determine where the problem is, its cause, solution or recommend effective workaround where applicable. • Acting as an escalation point for client Subject Matter Experts, Product Support Analysts act as the primary point of contact for client technical teams. • Successful candidates must have strong analytical skills and be creative problem solvers.

🎯 Requirements

• Bilingual in one or more of the following is required: French, Spanish, Brazilian Portuguese • Ability to learn and adapt to new tools and products quickly • Strong ability to recognize patterns • Ability to work individually and in collaboration with colleagues • Ability to work well in a fast-paced environment • Demonstrable ability to multitask both independently and within a team • Ability to identify trends and make suggestions for technical modifications to resolve existing and future problems • Excellent research capabilities • Strong ability to write, interpret, and debug SQL queries on demand • Working knowledge of Web services (SOAP and REST), XML, HTML, ASP, ASPX, C#, .NET, JAVA, JavaScript, and Microsoft tools and technologies • Active Directory, Office 365 Suites, OAuth, LDAP, and SAML solutions. • Web applications and how they work at a high level (web servers, database servers, client-to-server communication) • Wireshark, Fiddler, and other browser based diagnostic and reporting tools • Communicate technical and complex information in verbal and written form • Strong customer service skills • Keen attention to detail and organization skills • Excellent time management and prioritization skills • Strong analytical and decision-making skills • Excellent problem-solving and navigational skills.

🏖️ Benefits

• Impactful work transforming the way the world learns • Flexible work arrangements • Learning and Growth opportunities • Tuition reimbursement of up to $4,000 CAD for continuing education through our Catch the Wave Program • 2 Paid Days off for Catch the Wave related activities like exams or final assignments • Employee wellbeing (Access to mental health services, EFAP program, financial planning and more) • Retirement planning • 2 Paid Volunteer Days • Competitive Benefits Package • Home Internet Reimbursements • Employee Referral Program • Wellness Reimbursement • Employee Recognition • Social Events • Dog Friendly Offices at our HQ in Kitchener, Winnipeg, Vancouver and Melbourne.