IME Operations Manager

November 20

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Dane Street

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IMEs • Physician Advisor Reviews • Peer Reviews • Drug Utilization Reviews

51 - 200 employees

⚕️ Healthcare Insurance

📋 Compliance

🏛️ Government

Description

• Oversee and ensure the overall profitability of the regional operations center • This includes but is not limited to reaching and exceeding financial & referral goals • Properly managing staffing efficiencies throughout the team • Managing performance expectations & improvements for existing staff • Present management with regular reporting on any topic requested by the management team • Dane Street’s success relies on individual and team contributions every day • We care for our customers, each other and Dane Street • It is the responsibility for all of us to maintain a positive working environment that promotes client satisfaction and results • The Operations Manager drives revenue growth by delivering excellent Customer Service • This includes meeting scheduling best practices and turnaround time requirements • Ensuring the timely delivery of high quality reports • Managing client inquiries in a timely manner • Ensuring that client invoices adhere to the agreed upon fee schedule • Overseeing the proper selection of physicians • Specifically ensuring that the team selects the most appropriate physician based on the claimant’s location, the required specialty, and the most appropriately priced physician based on the client’s fee schedule • Building relationships with key physicians to ensure panel retention • Monitor key performance metrics of individual Customer Service Representatives (CSR) and Quality Assurance (QA) Specialists • Ensure the team meets or exceeds 85% of output goals for scheduling and Quality Assurance targets • Responsible for hiring new staff members based on increased referral volume and/or the addition of new clients • Conducts performance evaluations that are timely and constructive • Handles discipline and termination of employees as needed and in accordance with company policy • The Operations Manager may be requested to join the Sales staff for client visits on an as needed basis • Plans and organizes daily activities related to production and operations • Measures productivity by analyzing performance data, financial data, and activity reports • Coordinates with other support departments such as human resources, finance, and IT and BA to ensure successful production operations • Determines labor needs to meet production goals • Oversee the deposition process at the request of the client or defense counsel • Other duties & special projects, as assigned and based on business needs

Requirements

• An Associate’s Degree or Bachelor’s Degree is preferred • Business experience in a healthcare and/or insurance setting is preferred • Business experience in a Worker’s Compensation and/or Auto insurance setting is preferred • Present exceptional communication skills with a clear understanding of company business lines • The ability to apply critical thinking, manage time efficiently and meet specific deadlines • Computer literacy and typing skills are essential • Any lifting, bending, traveling, etc. required to do the job duties listed above • Long periods of sitting and computer work • Supply and support their own internet services • Maintaining an uninterrupted internet connection is a requirement of all work from home position

Benefits

• We offer generous Paid Time Off • excellent benefits package and a competitive salary • Join our team at Dane Street and enjoy a comprehensive benefits package designed to support your well-being and peace of mind • We offer a range of benefits including medical, dental, and vision coverage for you and your family • Additionally, we offer voluntary life insurance options for you, your spouse, and your children • Our generous paid time off policy ensures you have time to relax and recharge • while our 401k plan with a company match helps you plan for your future • Apple equipment and a media stipend are provided for remote workspace