Operations Specialist

November 19

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Alphatec Spine

WebsiteLinkedInAll Job Openings

501 - 1000 employees

⚕️ Healthcare Insurance

🤖 Artificial Intelligence

🧬 Biotechnology

💰 $150M Post-IPO Debt on 2023-01

Description

• The purpose of this position is to manage the company’s field inventory including instruments, implants, disposables for the New York/ New Jersey region. • Performs preoperative and postoperative equipment management and is responsible for tracking, replenishing, and inspection of surgical sets and inventory. • This position is responsible for ensuring assets are properly managed and utilized in the territory and that all surgeries are equipped with required needs from an inventory perspective. • This position also requires driving/transporting equipment to/from various locations when called upon to do so. • Works closely with Distributor, Surgeons, and Operating Room Personnel, Central Processing, and Biomedical and other personnel. • Available to work a 10AM – 7PM EST on daily basis. • Partners closely with the Field Operations and Customer Service team of the OEM. • Tracks Distributor surgery schedule, assigns consigned sets and orders loaner sets via Customer Service when appropriate. • Transports/drives equipment as needed. • Responsible for swapping out consigned torque wrenches every 6 months. • Responsible for managing expiration dates of product and returning/swapping out accordingly. • Responsible for tracking replenishment and ensuring all consigned sets are stocked appropriately. • Responsible for returning loaner sets on time or requesting extensions when required. • Transporting and moving sets amongst hospitals. • Supports and executes inter-field transfer requests. • Coordinates and leads yearly field audit. • Sets up and manages local courier requests. • Maintains a knowledge base of instrument and implant systems through OEM Spine education training programs. • Adheres to procedures for troubleshooting and maintenance of products. • Analyzes and resolves both routine and non-routine product issues expediently. • Solves product problems for customers in an expeditious manner. • Provides on-call service and support when required. • Support after hours requirements for your designated territory. • Performs other duties as assigned.

Requirements

• Must have current Driver’s License • Excellent oral and written communication skills • Ability to organize and prioritize workflow to meet established deadlines • Ability to work within a cross-functional team • Proficiency in Microsoft Word, Excel, PowerPoint and internet applications • Strong attention to details • Ability to perform multiple tasks in a fast-paced, team focused environment • Ability to travel approximately 10 percent of the time